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Hollywood Feed
- Pet Stores
- Lawrenceville, GA
About this business
Location details
1250 Scenic Hwy, Suite 1240, Lawrenceville, GA, 30045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
I have been trying to order the bully sticks we like for weeks. I prefer to order online and you guys deliver to my house. You have been sold out of them. Really annoyed me when you send coupons for things that we buy but they are sold out during coupons time. Tried to order online. Sold out. Called store to check - no one answered and hold time was way too long. Went into store to buy and got them off the shelf. It was frustrating. You guys are always very kind in person and your notes for at home delivery are lovel... read more
Business response:
Louise, thank you for taking the time to leave us a review. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and we apologize for not having the bully sticks at that particular time. This has been a difficult time to keep certain products and brands in our stores due to shipping and manufacturing delays. There are times when bulk orders for bully sticks are un... read more
The customer service is always excellent. Always ready to help. I never feel rushed if I have questions about foods, etc. I love shopping here for my pups.
Business response:
Marissa, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public, and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon!
I have been trying to order the bully sticks we like for weeks. I prefer to order online and you guys deliver to my house. You have been sold out of them. Really annoyed me when you send coupons for things that we buy but they are sold out during coupons time. Tried to order online. Sold out. Called store to check - no one answered and hold time was way too long. Went into store to buy and got them off the shelf. It was frustrating. You guys are always very kind in person and your notes for at home delivery are lovel... read more
Business response:
Louise, thank you for taking the time to leave us a review. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and we apologize for not having the bully sticks at that particular time. This has been a difficult time to keep certain products and brands in our stores due to shipping and manufacturing delays. There are times when bulk orders for bully sticks are un... read more
The customer service is always excellent. Always ready to help. I never feel rushed if I have questions about foods, etc. I love shopping here for my pups.
Business response:
Marissa, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public, and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon!
Great customer service from Steve and all the employees. We appreciate having a place to buy good Quality food for our little darlings
Business response:
William, we are so grateful for your wonderful feedback! We are pleased to hear that Steve at our Lawrenceville location was able to provide you with the best possible service. Great customer service is something that we strive for. Thank you, and we hope to see you again soon.
Great customer service from Steve and all the employees. We appreciate having a place to buy good Quality food for our little darlings
Business response:
William, we are so grateful for your wonderful feedback! We are pleased to hear that Steve at our Lawrenceville location was able to provide you with the best possible service. Great customer service is something that we strive for. Thank you, and we hope to see you again soon.
Product advertised on special in stock, friendly staff and helpful recommendations!
Business response:
We are glad that you enjoyed your visit so much that you gave us a 5-star review! Come back and see us again soon!
Always super friendly and helpful!
Business response:
Josephine, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
I will no longer be shopping at Petsmart and Petco after my five star customer service. Amazing customer service, product knowledge, clean store and friendly staff.
Business response:
Keeasha, we are always excited to receive such an amazing review! Great customer service is always something that we strive for, and we are happy to have such great feedback! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public and you can view resources and training classes at hfu.hollywoodfeed.com. We're so happy you've joined the ... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,820 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 10:00 a.m.