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Hollywood Feed - Mckinney, TX

5.0
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About this business

Hollywood Feed is a natural and holistic pet specialty retail store in Mckinney, TX. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members t... read more

Location details

9245 Virginia Pkwy, Suite 700, Mckinney, TX, 75071, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 7:30 p.m.
Tue9:00 a.m. to 7:30 p.m.
Wed9:00 a.m. to 7:30 p.m.
Thu9:00 a.m. to 7:30 p.m.
Fri9:00 a.m. to 7:30 p.m.
Sat9:00 a.m. to 7:30 p.m.
Sun10:00 a.m. to 6:30 p.m.
5.01,287 reviews
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Ana C.'s profile image
Ana C. 
on Birdeye

a year ago

I can always rely on having a great time every time I am at the store. All the staff and managers exceed customers service expectations. They are knowledgeable and kind. They have made a client for life out of me. 

Business response:

Thank you Ana for the kind words! We appreciate your continued support! Our McKinney store has a great team, and we are proud of them! They are a true symbol of what Hollywood Feed stands for, and we are happy they have continued to exceed your expectations. Our team works hard everyday to ensure great customer service to every customer and provide professional recommendations and advice. At Hollywood Feed we are here for you and your pet(s), and we are dedicated. We view you and your fur babies as family like our own. Thank... read more

Karen R.'s profile image
Karen R. 
on Birdeye

a year ago

I was greeted on both occasions when I entered the store and was helped by a knowledgeable lady about food for my new young puppy that I would be getting in another week. She also led me to chew toys that would be appropriate for my Chihuahua. When I came back the following week I made my purchases and was entered into the program tracking my purchases for rewards. I was very pleased with my experience. 

Business response:

Karen, thank you so much for your stellar review! Congrats on the new Chihuahua! Great customer service is always something that we strive for. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public, and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon! 

Lisa K.'s profile image
Lisa K. 
on Birdeye

a year ago

Already friendly and willing to help find exactly what you need. 

Business response:

Lisa, thank you so much for your fantastic feedback! Our team works hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal! Come back and see us again soon! 

Karen R.'s profile image
Karen R. 
on Birdeye

a year ago

I was greeted on both occasions when I entered the store and was helped by a knowledgeable lady about food for my new young puppy that I would be getting in another week. She also led me to chew toys that would be appropriate for my Chihuahua. When I came back the following week I made my purchases and was entered into the program tracking my purchases for rewards. I was very pleased with my experience. 

Business response:

Karen, thank you so much for your stellar review! Congrats on the new Chihuahua! Great customer service is always something that we strive for. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public, and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon! 

Debralee S.'s profile image
Debralee S. 
on Birdeye

a year ago

I try to ONLY shop at Hollywood Feed! They are the best! 

Business response:

Debralee, thank you for being our 5-star customer! We love our McKinney team too! They are a true symbol of what Hollywood Feed stands for! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon! 

Ana C.'s profile image
Ana C. 
on Birdeye

a year ago

I can always rely on having a great time every time I am at the store. All the staff and managers exceed customers service expectations. They are knowledgeable and kind. They have made a client for life out of me. 

Business response:

Thank you Ana for the kind words! We appreciate your continued support! Our McKinney store has a great team, and we are proud of them! They are a true symbol of what Hollywood Feed stands for, and we are happy they have continued to exceed your expectations. Our team works hard everyday to ensure great customer service to every customer and provide professional recommendations and advice. At Hollywood Feed we are here for you and your pet(s), and we are dedicated. We view you and your fur babies as family like our own. Thank... read more

Lisa K.'s profile image
Lisa K. 
on Birdeye

a year ago

Already friendly and willing to help find exactly what you need. 

Business response:

Lisa, thank you so much for your fantastic feedback! Our team works hard to go above and beyond for every customer, and it’s wonderful to see that we’ve met that goal! Come back and see us again soon! 

Vera F.'s profile image
Vera F. 
on Birdeye

a year ago

Did ownership change? My last visit was not quite what I have been accustomed to from this location. 

Business response:

Vera, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. I am sorry to hear that the recent interaction you experienced at our McKinney location seems to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Sharon Wallace, so that she can address this with the team. If you could, we would love for you to reach out to her directly via her email, sharonwallace@hollywood... read more

Vera F.'s profile image
Vera F. 
on Birdeye

a year ago

Did ownership change? My last visit was not quite what I have been accustomed to from this location. 

Business response:

Vera, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. I am sorry to hear that the recent interaction you experienced at our McKinney location seems to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Sharon Wallace, so that she can address this with the team. If you could, we would love for you to reach out to her directly via her email, sharonwallace@hollywood... read more

Frequently asked questions about Hollywood Feed

How is Hollywood Feed rated?

Hollywood Feed has a 5 star rating with 1,287 reviews. 

When is Hollywood Feed open?

Hollywood Feed is closed now. It will open tomorrow at 9:00 a.m. 

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