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Hollywood Feed
- Pet Stores
- Austin, TX
About this business
Hollywood Feed is a natural and holistic pet specialty retail store in Austin, TX. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members to ... read more
Location details
4604 Burnet Rd, Austin, TX, 78756, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Your web site is still one of the most cumbersome sites I ever use to make online purchases. I wish it were easier to identify what I've ordered in the past and to re-order the same items for delivery. The site is also confusing when it comes to applying discounts or getting credited for delivery and packaging charges.
Business response:
Thank you for taking the time to leave us a review, David! At Hollywood Feed, we value all feedback, especially negative, as it helps our company learn and improve. I'm sorry to hear you have trouble navigating and utilizing our website. You can look up past orders by hovering your mouse over "My Account" and clicking "Orders" from the drop down menu. Select the date range for the orders you wish to see, and click "Add to Cart" just below the previously purchased items in your orders to add them to a new order. Delivery... read more
Love the one day delivery specially in these times.
Business response:
Thank you so much for this great feedback! We are thrilled to hear you are enjoying our Same Day Delivery service! We hope to see you again soon!
Love the one day delivery specially in these times.
Business response:
Thank you so much for this great feedback! We are thrilled to hear you are enjoying our Same Day Delivery service! We hope to see you again soon!
Always the BEST customer service when I shop here! My dog has the best time as well, making so many friends along the way!
Business response:
Aubrey, we are always excited to receive such an amazing review! We are thrilled to hear that your fur baby is making friends at our establishment! Customers and their fur babies often become part of the family at our stores, and we are so glad to have you all as part of our Feed Family! Great customer service is always something that we strive for and we hope to see you again soon!
Always the BEST customer service when I shop here! My dog has the best time as well, making so many friends along the way!
Business response:
Aubrey, we are always excited to receive such an amazing review! We are thrilled to hear that your fur baby is making friends at our establishment! Customers and their fur babies often become part of the family at our stores, and we are so glad to have you all as part of our Feed Family! Great customer service is always something that we strive for and we hope to see you again soon!
Knowledgeable and always helpful
Business response:
Jo Ellen, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We've now opened up much of our internal training to the public and that users can view resources and training classes at hfu.hollywoodfeed.com. It is always a pleasure to have such wonderful feedback! We hope to see you again soon!
Knowledgeable and always helpful
Business response:
Jo Ellen, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We've now opened up much of our internal training to the public and that users can view resources and training classes at hfu.hollywoodfeed.com. It is always a pleasure to have such wonderful feedback! We hope to see you again soon!
Great staff and selection and excellent return policy.
Business response:
Merrell, thank you so much for this marvelous review! Our staff seeks to provide the finest level of service achievable while offering our customers the best produscts possible! Come back and see us again soon!
Daniel was so helpful. Knowledge of products and problem solutions was wonderful. Great place to get the best products of our beloved pets!!
Business response:
Linda, thank you so much for your great review! Great customer service is always something our associates strive for and we are happy to have such great feedback on Daniel! Our teams receive about 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and that users can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you ... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 819 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.