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Hollywood Feed
- Pet Stores
- Austin, TX
About this business
Location details
4604 Burnet Rd, Austin, TX, 78756, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Does COVID prevent treats being given to dogs? Haven't had this happen in a long time.
Business response:
Dixie, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to improve and grow. Although every visit may not be perfect we thank you for continuing to shop with us. At Hollywood Feed, we are all things pets and enjoy spoiling every pet that comes inside our stores. We are always happy to give out treats to our four-legged friends if the pet parent allows us to. We would love additional feedback to ensure your next visit is better than your last! Please share ... read more
Does COVID prevent treats being given to dogs? Haven't had this happen in a long time.
Business response:
Dixie, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to improve and grow. Although every visit may not be perfect we thank you for continuing to shop with us. At Hollywood Feed, we are all things pets and enjoy spoiling every pet that comes inside our stores. We are always happy to give out treats to our four-legged friends if the pet parent allows us to. We would love additional feedback to ensure your next visit is better than your last! Please share ... read more
Great customer service, but I miss the old Bark n Purr. Hollywood feed is more dog centric and leaves cats totally out in the cold with all advertisements and specials. it feels like I shouldn’t be shopping for my cats there. do you guys hate cats?
Business response:
Tracey, thank you so much for taking the time to leave a review! We are thrilled to hear you're pleased with our team's service! However, I am sorry to hear you were disappointed with our cat selection. At Hollywood Feed, we make sure to offer appropriate products based on what our customers request. Statistically speaking, forty-four percent of Americans own a dog, while only 29% own a cat. Among pet owners, 73% own a dog and 49% own a cat. Therefore, due to market demand, we do offer more retail space for dog products than... read more
Great customer service, but I miss the old Bark n Purr. Hollywood feed is more dog centric and leaves cats totally out in the cold with all advertisements and specials. it feels like I shouldn’t be shopping for my cats there. do you guys hate cats?
Business response:
Tracey, thank you so much for taking the time to leave a review! We are thrilled to hear you're pleased with our team's service! However, I am sorry to hear you were disappointed with our cat selection. At Hollywood Feed, we make sure to offer appropriate products based on what our customers request. Statistically speaking, forty-four percent of Americans own a dog, while only 29% own a cat. Among pet owners, 73% own a dog and 49% own a cat. Therefore, due to market demand, we do offer more retail space for dog products than... read more
I have been going to Bark and Purr since 1973 for all my dogs needs. Since Hollywood Feed has taken it over there has been a steep decline in customer service by some staff bordering on rudeness. There are few people in the store these days so staff are not busy but several don’t want to help you at all. Very sad to see the favorite local neighborhood pet store for decades go downhill so quickly after being taken over by a chain. I now only go there as a last resort.
Business response:
Kathy, thank you so much for taking the time to leave us with your feedback. In August 2016 we welcomed the Bark 'n Purr family to our Hollywood Feed pack. Because Bark 'n Purr has become so much a part of our Hollywood Feed family, this past August we made the decision to change the name of our Austin stores to match the rest of the pack. We never intend to give less than incredible customer service, so this matter will be escalated to the regional manager, Jana, so she can take the appropriate action with our team. If you ... read more
I have been going to Bark and Purr since 1973 for all my dogs needs. Since Hollywood Feed has taken it over there has been a steep decline in customer service by some staff bordering on rudeness. There are few people in the store these days so staff are not busy but several don’t want to help you at all. Very sad to see the favorite local neighborhood pet store for decades go downhill so quickly after being taken over by a chain. I now only go there as a last resort.
Business response:
Kathy, thank you so much for taking the time to leave us with your feedback. In August 2016 we welcomed the Bark 'n Purr family to our Hollywood Feed pack. Because Bark 'n Purr has become so much a part of our Hollywood Feed family, this past August we made the decision to change the name of our Austin stores to match the rest of the pack. We never intend to give less than incredible customer service, so this matter will be escalated to the regional manager, Jana, so she can take the appropriate action with our team. If you ... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.6 star rating with 1,116 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.