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Hollywood Feed
- Pet Stores
- McKinney, TX
About this business
Location details
2851 Craig Dr, Suite 200D, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
I was supposed to get a toy free. It was buy 2 and get the third free but I was charged for all 3. This was my second and last visit to your store.
I was supposed to get a toy free. It was buy 2 and get the third free but I was charged for all 3. This was my second and last visit to your store.
The team member that I dealt with was difficult when I placed the order and when my daughter picked up the order. It was not a pleasant experience. I called the store to place a large order of frozen dog food. I knew I had to call because my daughter needed to pick it up when the store opened to travel to another state. It needed to be already packed for travel. The sales clerk kept suggesting other ways I should have purchased….online, pickup in another state, etc. I had to keep explaining why that wouldn’t work in my situa... read more
The team member that I dealt with was difficult when I placed the order and when my daughter picked up the order. It was not a pleasant experience. I called the store to place a large order of frozen dog food. I knew I had to call because my daughter needed to pick it up when the store opened to travel to another state. It needed to be already packed for travel. The sales clerk kept suggesting other ways I should have purchased….online, pickup in another state, etc. I had to keep explaining why that wouldn’t work in my situa... read more
Poor customer service
Business response:
Robin, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. I am sorry to hear that the recent interaction you experienced at our El Dorado location seems to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Sharon Wallace, so that she can address this with the team. If you could, we would love for you to reach out to her directly via her email, sharonwallace@hollywo... read more
Poor customer service and arrogance of one worker
Poor customer service and arrogance of one worker
Poor customer service
Business response:
Robin, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. I am sorry to hear that the recent interaction you experienced at our El Dorado location seems to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Sharon Wallace, so that she can address this with the team. If you could, we would love for you to reach out to her directly via her email, sharonwallace@hollywo... read more
Went in expecting a 20% discount on one item. Was told the discount only applied to certain items which was not made clear in your email. In effect the email was misleading. Not good PR!
Business response:
Thank you for taking the time to reach out to us Candy & Chuck. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear about the promotional SPRING20 coupon. There was a miscommunication and mistake made with our team and we do apologize for the inconvenience. The coupon is now working and can be used for ANY ONE ITEM. You can use the coupon in-store and online and ... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,659 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 10:00 a.m.