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Hollywood Feed
- Pet Stores
- McKinney, TX
About this business
Location details
2851 Craig Dr, Suite 200D, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Poor customer service
Business response:
Robin, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. I am sorry to hear that the recent interaction you experienced at our El Dorado location seems to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Sharon Wallace, so that she can address this with the team. If you could, we would love for you to reach out to her directly via her email, sharonwallace@hollywo... read more
Poor customer service and arrogance of one worker
Poor customer service and arrogance of one worker
Went in expecting a 20% discount on one item. Was told the discount only applied to certain items which was not made clear in your email. In effect the email was misleading. Not good PR!
Business response:
Thank you for taking the time to reach out to us Candy & Chuck. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear about the promotional SPRING20 coupon. There was a miscommunication and mistake made with our team and we do apologize for the inconvenience. The coupon is now working and can be used for ANY ONE ITEM. You can use the coupon in-store and online and ... read more
Went in expecting a 20% discount on one item. Was told the discount only applied to certain items which was not made clear in your email. In effect the email was misleading. Not good PR!
Business response:
Thank you for taking the time to reach out to us Candy & Chuck. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear about the promotional SPRING20 coupon. There was a miscommunication and mistake made with our team and we do apologize for the inconvenience. The coupon is now working and can be used for ANY ONE ITEM. You can use the coupon in-store and online and ... read more
Normally I just run in and get what I need no problem. This last time there were lots of people walking around in the store with No mask even though it is state mandated! When I asked the cashier she said she wasn't the police and can't enforce it. That is ridiculous. I am not the police either but we enforce it at my job just fine. I also couldn't put my 35 lb bag of dog food on the counter because there was stuff all over the counter. Will definitely be going to a different location or better yet use Chewy online.
Business response:
Thank you for taking the time to reach out to us, Roxanna. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our team has always worked diligently to keep our stores clean and properly sanitized, but in response to the current public health situation, we have increased our cleaning and sanitizing procedures for our stores. This includes more frequent and thorough cleaning, every hour, especially in areas that are touched more – with registered antimicrobial products for... read more
Normally I just run in and get what I need no problem. This last time there were lots of people walking around in the store with No mask even though it is state mandated! When I asked the cashier she said she wasn't the police and can't enforce it. That is ridiculous. I am not the police either but we enforce it at my job just fine. I also couldn't put my 35 lb bag of dog food on the counter because there was stuff all over the counter. Will definitely be going to a different location or better yet use Chewy online.
Business response:
Thank you for taking the time to reach out to us, Roxanna. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our team has always worked diligently to keep our stores clean and properly sanitized, but in response to the current public health situation, we have increased our cleaning and sanitizing procedures for our stores. This includes more frequent and thorough cleaning, every hour, especially in areas that are touched more – with registered antimicrobial products for... read more
This isn’t my normal location. That said we bought a couple of travel carriers that were full of dog hair when we opened the boxes. They were small and we returned them the next day for both reasons. The clerk was rude. Dirty items sold and no apology. Wouldn’t return to this location.
Business response:
Thank you for taking the time to reach out to us, Shelly. Feedback from our customers is exceptionally important, even if it is negative, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service and products in the industry. Therefore, I am sorry to hear that your recent experiences at our El Dorado location seem to have missed the mark. I have made sure to elevate your complaint to the Regional Manager of this location, Sharon, so that they can address this matter wit... read more
This isn’t my normal location. That said we bought a couple of travel carriers that were full of dog hair when we opened the boxes. They were small and we returned them the next day for both reasons. The clerk was rude. Dirty items sold and no apology. Wouldn’t return to this location.
Business response:
Thank you for taking the time to reach out to us, Shelly. Feedback from our customers is exceptionally important, even if it is negative, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service and products in the industry. Therefore, I am sorry to hear that your recent experiences at our El Dorado location seem to have missed the mark. I have made sure to elevate your complaint to the Regional Manager of this location, Sharon, so that they can address this matter wit... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,769 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open tomorrow at 9:00 a.m.