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Hollywood Feed
- Pet Stores
- Rockwall, TX
About this business
Location details
2930 Ridge Rd, Rockwall, TX, 75032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
So happy you all are here in Rockwall. Everyone was very welcoming and helpful.
Business response:
We are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you we were ranked 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon! Deetrik G. Customer Service Liaison Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed Univ... read more
Love the new store. Staff amazing.
Business response:
Thank you Mary! We are THRILLED about our new location and so excited to know about your wonderful experience at our new Rockwall store. We look forward to new experiences and connections at Rockwall. Come back soon! Happy Holidays! Dorcus M. Customer Service Manager Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry!
On August 15th. As I was checking out the store phone ring and the lady who was checking me out answered the phone. I stood there 5 minutes waiting to get my receipt even when I try to interrupt her. Not very customer service.
Business response:
Thank you for letting us know, Cheryl! We truly appreciate you taking the time to share your experience with us, and we want you to know that your feedback matters. We are sorry to hear that you were left waiting at checkout on August 15th — every customer deserves prompt, attentive service, and it sounds like we fell short of that standard during your visit. We will make sure this is addressed with our team so that every interaction feels as warm and welcoming as it should be!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 291 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open tomorrow at 9:00 a.m.