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Homefix Custom Remodeling
- Contractors
- Columbia, MD
About this business
Location details
8840 Stanford Blvd, #2600, Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
None
Business response:
Thank you for your great raking of HCR! We are pleased to have been able to work on your roof, and appreciated the trust you placed in us. We look forward to serving you again, should the opportunity arise.
work has not yet been done,
The workers came early worked very hard, took a short lunch brake and finished the job in hours. The foreman explained all the different steps they had to do to do a good job. I feel they were a little expensive , but so far I'm happy with the work, and would recommend them to everyone.
Business response:
Thanks for taking the time to review HCR. We are so pleased to have provided with professional and prompt service. We take pride in our work and how we treat our customers, as we strive for 100% satisfaction. We will always be available to you, now and in the future. Thanks for trusting us to work on your home.
Their salesperson put in our contract **no electrical work needed** so we assumed he knew what he was talking about, he should have said if there are electrical work /moving wires/ needed, you are responsible for it. That would not sound well when he is trying to make that sale. Another person comes to measure, we had to call to have them come out after we have not been contacted for a week. Then finally I get a call to schedule the install day and the guy tells me it will be completed in 2 hours. I know nothing about instal... read more
Business response:
We are so very sorry to hear about your experience during your installation. While our Associates do their best to determine whether or not additional electrical work is needed during the initial proposal, it is, unfortunately, not always possible to know what we will find once installation begins. It is clear that our team did not do a good enough job of adapting in real-time to the additional obstacles of your installation. We fell short in providing the level of communication you deserve as our valued customer, and we are... read more
I dont want to anything to happen to me. And Kenny he covered the paper and he lied to me constantly. He is a liar.
Business response:
We take your comments very seriously, and have attempted to reach out to discuss your situation and understand your concerns. Please contact us so we can help.
I have my contract with homfix custom remodeling to replace our sliding door. It reads completion date Sept 12th, 2019 Which is today. We have reached out to them, but can't get them. To todays date, I have not heard from them at all about coming out to install. One would think that it would be the responsible thing to do, to keep in touch with a customer. I did verify my deposit check given to them with Homeadvisor, etc. At this point just want my $1000. Back, as I am not comfortable at all with Homefix Custom Remodelin... read more
Business response:
Chris, we apologize for the lack of clarity concerning the timeline for your door installation. We understand that several representatives have reached out over the last week to update and now schedule your installation. If you need additional assistance, please contact our Communications Manager Will Hess at whess@homefixcr.com.
I made a $1000.00 down payment. They measured. I was told the beginning of Sept they would install my door. That was weeks ago. Have never heard anything else from them. Guess they took my money and run. Totally unhappy. Plus this is the second Co. I have gotten thru HomeAdvisor, that I was totally unhappy with. Feel, we can not use anyone recommended through you either because this should not be happening. UPDATE 9/12/19: I have my contract with HomeFix custom remodeling to replace our sliding door. It reads completion dat... read more
Business response:
Christine, we apologize that you have not received an update on your timeline. However, your door is on its way, and a representative will be reaching out to you this morning to give you a more specific update.
Originally scheduled day for doing the work was canceled after I had requested the day off from work. Rescheduled for 2 weeks later. Some materials or methods were not exactly as the sales person said. The price seems to be at the high end.
Business response:
We are very sorry to hear that there were some scheduling issues with your installation, and that you have some other outstanding concerns. We understand that you are already in touch with an Installation Manager, who will be working to address all of your concerns. If you need additional support, or if you would like to provide additional feedback, please contact our Communications Manager Will Hess at ******@homefixcr.com.
Im still waiting for the waste to be removed. They did remove the waste. I would not recommend this company.
Business response:
We appreciate your feedback and attempted to reach out to your privately to address your concerns. Please respond to our Communications Manager Will Hess, and he will take care of you.
Frequently asked questions about Homefix Custom Remodeling
How is Homefix Custom Remodeling rated?
Homefix Custom Remodeling has a 4.3 star rating with 659 reviews.
When is Homefix Custom Remodeling open?
Homefix Custom Remodeling is closed now. It will open at 8:00 a.m.