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Homefix Custom Remodeling
- Contractors
- Columbia, MD
About this business
Location details
8840 Stanford Blvd, #2600, Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Be very careful with this company. If I had taken the time to check out other reviews, I would not have hired them. I had an issue where an item went missing after one of their subcontractors performed some work in our home. Homefix was very reluctant to reimburse us for the item even though we had just had the roof installed and signed off on thousands of dollars of financing. They offer a 50 year warranty but what good is the warranty if the company does not stand behind it, which I am convinced they would not do based on ... read more
Business response:
We are very sorry that you are unable to locate your missing BB gun, but a thorough search proved that none of our crew members or their vehicles contained/possessed the item. We would never shy away from taking responsibility for any accidental damage or loss caused by our install or team. We stand by our commitment to serve you and your roof for the entirety of the warranty period. We wish only the best for all our customers, and will continue to work to achieve your satisfaction.
My name is Nancy and, as you can tell from the subject line, I am not a satisfied customer. The date of the contract, as well as the $1,588 deposit to HCR, is 5/18/2018. The contract includes language regarding an estimated start date of 4 to 6 weeks (see page one of signed contract) I have tried to contact Clay Anderson, salesman, on numerous occasions. He was more than happy to take my money over 3 months ago, but he has not returned my calls. On Monday, August 27th I finally made contact Andy who claimed to be the HCR Di... read more
Business response:
We are very sorry for any difficulties or delays that may have arisen in preparation for your project. We aim to do better than this is every case, and clearly fell short of both of our expectations in this instance. I would be happy to discuss the situation with you in person, or attempt to resolve any open item that concerns you at this time. I can be reached directly at 443-xxxxxxx. Any resources that I can bring to bear on correcting this situation will be made available to you.
Not trustworthy.
Business response:
Hi there, thank you for your review. I'm so sorry your experience was unsatisfactory with us, and I want to make it right. Feel free to contact me at asevrin@homefixcr.com, and I would be more than happy to talk through your issues with HCR. We want to do right by our customers and will do our best to solve whatever problems occur!
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Business response:
We are sorry we were not able to meet your expectations, but we are dedicated to addressing your concerns. If you have not yet spoken with a representative about your concerns, please feel free to reach out to me at whessii@homefixcr.com so I can connect you with the right person or department.
Use low cost subs. Make promises they will not keep. Little review of subs by home company.
Business response:
We are sorry if we were not able to meet your expectations, but we are dedicated to addressing your concerns. If you have not yet spoken with a representative about your concerns, please feel free to reach out to me at whessii@homefixcr.com so I can connect you with the right person or department.
Put the dumpster and shingles, the day before, in my driveway, without notice and left me no where to park. They showed up a day late, but did finish in one day. I was told on the estimate that no further charges would be added. Day of work was informed the workers had to replace additional wood and charged me an extra $1,000.
Business response:
We are pleased to have earned your four star rating, but hoped we would have done better. We try to provide the best quality and service for each customer, and in doing so, achieve exceptional value for our customers. If there is any way that we can assist you now or in the future, we will stand willing and ready. Our hope is that we will continue to prove ourselves to you even though the installation is complete. You are our customer for life, and we take that seriously. Thank you for the opportunity to work on your home, a... read more
Very POOR customer service!! Not pleased at all with them at all!! Choose another contractor!!
Didn't clean up sufficiently, no crew members spoke English, so couldn't discuss problem with job.
way to expesive
Frequently asked questions about Homefix Custom Remodeling
How is Homefix Custom Remodeling rated?
Homefix Custom Remodeling has a 4.3 star rating with 666 reviews.
When is Homefix Custom Remodeling open?
Homefix Custom Remodeling is closed now. It will open at 9:00 a.m.