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Homefix Custom Remodeling
- Contractors
- Columbia, MD
About this business
Location details
8840 Stanford Blvd, #2600, Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Very unprofessional. Do not follow agreed upon work times.
Business response:
We're very sorry that it appears there were some scheduling issues concerning your project. We understand you are currently working with an Installation Manager, but if you need additional support, please contact our Communications Manager Will Hess at whess@homefixcr.com.
House looks incomplete and ridiculous. Workmanship is amateur and they have 5 days to fix it. Check back June 6th as this will be updated. I suggest you wait to start your project and see what I write here on the 6th. UPDATE 6/7/2019: It is the 7th and I have been told they will make it right by the 14th. Check back to see if things improved.
Business response:
We appreciate you providing feedback about your experience with HCR. We are sorry to hear that there are still some outstanding concerns that need addressed, and we would like to help. We are unable to identify your project based upon the information in this review. We would encourage you to contact our Communications Manager Will Hess so he can relay your information to the service department and have those shingles taken care of for you. He can be reached at whess@homefixcr.com or 443.297.5104.
I had water leaking into my basement after a rain that came in around the base boards and basement door. Dorian Jackson came out and looked at the situation and convinced me that the source of my problem was the basement door needed to be replaced and that would resolve my problem. To make a long story short, it did not resolve my problem and the problem was a crack in the foundation which Aquaguard came out and fixed. When balance was due to Homefix Custom Remodeling it took 6 months to get in touch with a person by the nam... read more
Business response:
We are sorry to hear that the product you purchased from us did not solve the problem you described. We are experts in providing high-quality, water-tight, air-tight doors, but unfortunately we do not specialize in foundations and could not have known that there were additional issues that would need to be addressed once your new door was installed, nor could we advise you on any solutions beyond the scope of our product. We do also apologize for the delay in communication, and thank you for bringing it to our attention. We ... read more
the bid was 14800 then andrew collin gave me a different bid 13000 which I agreed to three weeks later they call me and tell me that the company would sue me for cost they lied and said they would do the job for the price I agreed to
Business response:
We are very upset to read about your comments and are committed to looking into your experience. A member of our team has attempted to reach out several times, and we would encourage you to contact him so he can have a full understanding of your experience and address your concerns. Miguel Cangas can be reached at 301-543-8551.
I did not receive what I paid for when the job was done. They do not communicate. But they sure do make sure they get paid. I had an issue with their work and was told they would not charge me the final draw until the issue was resolved. They charged me and the issue was never fixed. I will never hire them again.
Business response:
Thank you for your 5 Star Rating! Please let us know if we can be of service again!
Door model is not what was ordered, door quality poor and still doesn't close properly even after a return visit. Called sales rep who was useless in resolution.
Business response:
We are sorry to hear you did not have a good experience with your installation, and we want to be sure your needs have been fully addressed. If you are still awaiting resolution, please contact our new communication manager Will Hess at 443.297.5104 or whess@homefixcr.com so he can follow up for you.
I made a service call 2 weeks ago and am still waiting for them to finish the final adjustments to the beautiful door they installed.
Business response:
We are so glad you are happy with how beautiful your door is, but are also concerned to make sure you have been taken care of for your service request. Please feel free contact our new Communications Manager Will H. at 443.XXXX if your concerns still need to be addressed, or if you would like to provide additional feedback.
Communication was poor and price was pretty high. Also a bit of a high pressure sale as they expect you to sign with them when they give their estimate or you will end up paying a lot more. They do negotiate but we brought the down 33% and still probably paid too much. Then the crew showed up with no instructions and would have messed up the job if I wasn't home to stop them. I doubt I would consider them for any future work. Wish Home Advisor had better reviews on what to expect!
Business response:
We are sorry we were not quite able to meet your expectations, but we are dedicated to addressing your concerns. We recognize that you left this review a considerable amount of time ago, but please feel free contact our new Communications Manager Will H. at 443XXXX if you have additional concerns, or if you want to provide additional feedback.
I signed the contract, paid a $1,000 deposit, and no one contacted me for 8 weeks - despite my calling multiple times and leaving messages. Because of the poor customer service, HomeFix gave me a $500 discount, but the project was way, way overpriced. The installers, while polite and efficient, played their radio so loud that I had to cancel work-related calls while they were there. The quality of the product seems to be fine, but overall the experience was terrible. I won't do business with Homefix again.
Business response:
We are sorry we were not able to meet your expectations, but we are dedicated to addressing your concerns. We recognize that you left this review a considerable amount of time ago, but please feel free contact our new Communications Manager Will H. at 443XXXX if you have additional concerns, or if you want to provide additional feedback.
Frequently asked questions about Homefix Custom Remodeling
How is Homefix Custom Remodeling rated?
Homefix Custom Remodeling has a 4.3 star rating with 659 reviews.
When is Homefix Custom Remodeling open?
Homefix Custom Remodeling is closed now. It will open at 8:00 a.m.