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Honda of Fort Worth
- Car Dealers
- Fort Worth, TX
About this business
Location details
3400 W Loop 820 South, Fort Worth, TX, 76116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The staff at Honda of Fort Worth are very friendly and helpful. I was able to get in and out of the repair shop at a reasonable time. Definitely recommend this place for your business.
Business response:
Thank you for your kind words! We're delighted to hear that you found our staff at Honda of Fort Worth friendly and helpful, and that you were able to get in and out of our repair shop in a reasonable time. We strive to provide efficient and excellent service to all our customers. We appreciate your recommendation and value your business!
They completed the service in a timely fashion.
Business response:
Thank you for your feedback! We're glad to hear that your service was completed efficiently. Providing timely and quality service is always our goal, and we appreciate you choosing us. We look forward to assisting you again in the future!
Received text from 2 different advisors and neither of them turned out to be my advisor. Tried to follow up and ask about a recall but did not get a reply. Waited almost an hour and according to the app nothing was done to my car yet. Inquired about the shuttle. After finding the right advisor I did get a ride home. Apparently at 3:08 my advisor left a message on my voicemail that car was ready but phone never rang. Voicemail came thru after I called to check on car and shuttle. Shuttle was available and picked me up at 5:00... read more
Business response:
We sincerely apologize for the miscommunication and frustration you experienced during your visit. We strive to provide a smooth and efficient service, and it's clear that we fell short in this instance. Your feedback is valuable, and we would like the opportunity to address your concerns directly. Please reach out to Bryan Byrd at Bbyrd@hondaoffortworth.com so we can look into this further and work toward improving your experience in the future. We appreciate your patience and the kind words about our team.
The service advisor was very helpful.
Business response:
Thank you for your feedback! We're glad to hear that your service advisor was helpful. We strive to provide great customer service and appreciate you taking the time to share your experience. We look forward to assisting you again in the future!
Danny Rayes was a phenomenal salesman, got me in and out of the door within two hours. Highly recommend!
Business response:
Thank you for your review! We're thrilled to hear that Danny provided such a great experience and helped you get in and out quickly. We appreciate your recommendation and are happy we could assist you in finding the perfect vehicle!
I always get excellent service at Honda of FW. My service advisor, Randell is great!
Business response:
Thank you for your loyalty and for sharing your experience! We're thrilled to hear that you always receive excellent service. Randell will be delighted to know that his efforts are appreciated. We look forward to continuing to provide you with top-notch service!
Mr. Edward is always nice and helpful.
Business response:
Thank you for your kind words! We're delighted to hear that Mr. Edward has been consistently helpful and provided great service. We'll be sure to share your appreciation with him. We look forward to serving you again in the future!
Quick efficient honest. Always.
Business response:
Thank you for your kind words! We're thrilled to hear that you consistently have a quick, efficient, and honest experience with us. Your trust means a lot, and we look forward to serving you again soon!
This is going to sound very petty. Honda did a service on a recall of my Honda Pilot and it went fine. My service advisor came to let me know that my vehicle was ready and that they had just finished washing the car. They did not wash the carmy windshields were even dirty. Petty on my part, yes. But I was disappointed when I was told they did something that they did not.
Business response:
Thank you for sharing your experience and for your honest feedback. We apologize for the miscommunication regarding the car wash and understand how that could be disappointing. While it's a small detail, we understand how it affects the overall experience. We will certainly address this with our team to ensure we meet expectations in the future. We appreciate your understanding and look forward to serving you again.
Frequently asked questions about Honda of Fort Worth
How is Honda of Fort Worth rated?
Honda of Fort Worth has a 4.6 star rating with 9,396 reviews.
When is Honda of Fort Worth open?
Honda of Fort Worth is open now. It will close at 9:00 p.m.