This profile has been claimed by the business owner or representative.
Honda of Fort Worth
- Car Dealers
- Fort Worth, TX
About this business
Location details
3400 W Loop 820 South, Fort Worth, TX, 76116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Kept me updated on status of vehicle, able to take on workload; I feel confident bringing in again
Business response:
We appreciate you sharing your positive experience. It's great to hear we kept you informed and were able to handle the work on your vehicle. We value your confidence in us.
As always, super happy with the service I receive at Honda of FW. (I pass by many other dealerships to get there, coming from Central Arlington.) I am, however, a bit disappointed they've begun a surcharge for using a credit card for payment. It may, in fact, cause me to find another option moving forward.
Business response:
It's wonderful to know you're consistently pleased with the service at Honda of FW, and we sincerely appreciate your continued patronage. We value your business and are delighted that our service meets your expectations. We understand your concern about the new credit card surcharge, and we'd be happy to discuss this further with you. Please contact mvanwie@berkshirehathawayautomotive.com at your convenience, so we can address your concerns.
Excellent Customer Service - and they washed my car. Work done in a timely manner.
Business response:
Thank you so much for your review! We're delighted to hear that you experienced excellent customer service and that your car was washed. We also appreciate you noting that the work was done in a timely manner. We strive to provide top-notch service and convenient amenities to all our customers. We value your business!
Great response and excellent customer service.
Business response:
We're so glad to hear you had a great experience with us! Providing excellent customer service is our top priority, and we appreciate you taking the time to share your positive feedback.
The service was excellent. The prices were very reasonable
Business response:
We're so glad to hear you had an excellent service experience and found our prices reasonable. Thank you for sharing your feedback.
The staff at Honda of Fort Worth are very friendly and helpful. I was able to get in and out of the repair shop at a reasonable time. Definitely recommend this place for your business.
Business response:
Thank you for your kind words! We're delighted to hear that you found our staff at Honda of Fort Worth friendly and helpful, and that you were able to get in and out of our repair shop in a reasonable time. We strive to provide efficient and excellent service to all our customers. We appreciate your recommendation and value your business!
They completed the service in a timely fashion.
Business response:
Thank you for your feedback! We're glad to hear that your service was completed efficiently. Providing timely and quality service is always our goal, and we appreciate you choosing us. We look forward to assisting you again in the future!
Received text from 2 different advisors and neither of them turned out to be my advisor. Tried to follow up and ask about a recall but did not get a reply. Waited almost an hour and according to the app nothing was done to my car yet. Inquired about the shuttle. After finding the right advisor I did get a ride home. Apparently at 3:08 my advisor left a message on my voicemail that car was ready but phone never rang. Voicemail came thru after I called to check on car and shuttle. Shuttle was available and picked me up at 5:00... read more
Business response:
We sincerely apologize for the miscommunication and frustration you experienced during your visit. We strive to provide a smooth and efficient service, and it's clear that we fell short in this instance. Your feedback is valuable, and we would like the opportunity to address your concerns directly. Please reach out to Bryan Byrd at Bbyrd@hondaoffortworth.com so we can look into this further and work toward improving your experience in the future. We appreciate your patience and the kind words about our team.
This is going to sound very petty. Honda did a service on a recall of my Honda Pilot and it went fine. My service advisor came to let me know that my vehicle was ready and that they had just finished washing the car. They did not wash the carmy windshields were even dirty. Petty on my part, yes. But I was disappointed when I was told they did something that they did not.
Business response:
Thank you for sharing your experience and for your honest feedback. We apologize for the miscommunication regarding the car wash and understand how that could be disappointing. While it's a small detail, we understand how it affects the overall experience. We will certainly address this with our team to ensure we meet expectations in the future. We appreciate your understanding and look forward to serving you again.
Frequently asked questions about Honda of Fort Worth
How is Honda of Fort Worth rated?
Honda of Fort Worth has a 4.6 star rating with 10,209 reviews.
When is Honda of Fort Worth open?
Honda of Fort Worth is open now. It will close at 9:00 p.m.