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Honda of Sarasota
- Car Dealers
- Sarasota, FL
About this business
Location details
7333 S Tamiami Trl, Sarasota, FL, 34231, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
We’ve been a customer of this particular Honda for over 20 years, when it was owned by Wilde! I can tell you since they were bought out, the entire staff has changed in their service Department. Their service department is totally subpar. Took my daughters car in for an oil change, which was obviously botched. She brought her car home and we have a oil deposit on our driveway now, they can’t even do a simple oil change correctly. I took her car back to have the service re-done & get her engine cleaned. They gave me a loaner ... read more
Business response:
Jody, we apologize if this was your experience with us and we will look into this with our team right away. Please send us an email if we can go over these issues with you directly. Sincerely, Courtney, Customer Relations Specialist, ccombs@morganautogroup.com
Wish it was Wilde Honda. Their communication is horrible.
Business response:
We're sorry to hear about your experience, Debra, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Service Department doesn’t keep appointments and when manager asks for your thoughts on service ( rather lack of service) they make no effort to reply back. Stay away! They don’t care about customer service. Our appointment was for 10:20 and a simple oil change. We were told it would take an hour and half or less. At noon we asked how much longer and we’re told there are two more cars ahead of ours. Really? We asked for our car and will find someone else to do the job.
Business response:
Irene, our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
I bought a car from them in December. The car needed tire sensors, they said they orderd new sensors and would put them in when they got them. My car still doesn't have tire sensors. I'll never go there again.
Business response:
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, Nick, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Sincerely, Michelle, Customer Relations Specialist, mwhidd... read more
Yesterday I went for an oil change, that also turned into a tire rotation. I arrived at 10:35 and my car was taken back at 10:45 and I was told it could be 1.5-2 hours max. My advisor checked in with me a couple of times updating me and even told me at one point my car was up on the lift and it would be maybe 15 more minutes. 30 minutes later (have been waiting for a total of two hours at this point) I get a text from the mechanic showing me a detailed video of a few things that needed to be replaced (meaning that my car was... read more
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
By far the absolute worst car buying experience I’ve ever had. The salesman who helped me was VERY uninformed and extremely pushy making several statements to me telling me to “bring your checkbook” and “keep your checkbook close”. When I told him I was interested in a vehicle, that was at the time in the body shop and therefore unable to be test driven, he proceeded to bring me papers and start discussing prices. I informed him that I was indeed interested in seeing and test driving the vehicle however discussing a price at... read more
Business response:
Sal, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Was preapproved before we bought our Honda. Daniel ran our credit so much It dropped my husbands points 100 points after we told him we were pre-approved. He lied ran our credit with many creditors.
Business response:
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Highly DO NOT recommend Honda. They never seem to properly diagnose your car. You have to keep bringing it in for different problems they find. They put bad parts into the car and tell you that your concerns of sounds are normal. I have never been satisfied with any jobs done here. Don’t take your car to get fixed here. Dishonest and poor work.
Business response:
Gabby, we're sorry if this was your experience with us. Please send us an email if we can go over this issue with you directly. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
Very disappointed and disrespected. While in service taking care of the charges we questioned why the tires where not rotated as asked. The service rep was explaining why and I politely disagreed stating if you wait until you see the ware it’s too late. As he and I was speaking a lady service rep sitting beside him kept shaking her head no as I spoke and nodded yes when he spoke. When I ask her why she was doing that she said it wasn’t me she was doing it to. I will make a point to let all my fellow friends know not to buy... read more