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Hooky Entertainment Waxahachie
- Movie Theater
- Waxahachie, TX
About this business
Location details
108 Broadhead Rd, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to Midnight | |
| Tue | 9:30 a.m. to Midnight | |
| Wed | 9:30 a.m. to Midnight | |
| Thu | 9:30 a.m. to Midnight | |
| Fri | 9:30 a.m. to Midnight | |
| Sat | 9:30 a.m. to Midnight | |
| Sun | 9:30 a.m. to Midnight |
Ever since this place was bought by Hooky I have seen such a great improvement in cleanliness and not as many unattended children/teens disrupting customers and their families. The chairs in theater 1 where we saw Toy Story 5 need some updates but we still enjoyed our last visit to Hooky Entertainment.
Business response:
Hi, Lana. Thank you so much for leaving us a stellar review!
Everything ran very smooth and was quick and easy, jonathan was very precise with ticket checking, excellent job
Business response:
Hi, Pamela. We are thrilled to learn that you had a positive experience with us! When our guests are happy, we know we're doing guest obsession right. Hope to see you again soon!
Amazing staff! private seating ! so comfortable I would recommend to family and friends. Truly the best!
Business response:
Thank you so much for your kind words, Kenzie. We love hearing stories like yours. Thanks for being part of Hooky Nation! Cheers, Hooky Entertainment Waxahachie
Super comfortable seats, great popcorn! The new management is making a big investment in improving the theater. I also appreciate that they are supporting our special needs community by partnering with our Special Olympics bowling team and hiring some of our athletes.
Business response:
Hi, Kathleen. We appreciate the kind words and are glad we could help you ditch the everyday at Hooky!
Shoutout to madyson. she was amazing & offered such great help. she was so kind & sweet. 10/10 experience
Business response:
Hi, Jayleen. Your feedback is highly appreciated. Thank you for the review!
The manager Cody gets 5 stars.. he went above and beyond recently for our large family attending the opening of Superman. If you need anything, I highly recommend reaching out to him. And the staff was super helpful when a game wouldn't work. I feel like they are trying to turn things around. The bathrooms get a 2 and the cleanliness of the popcorn area gets a 3. We will be returning because of the great customer service but hoping the place gets cleaned up.
So, I haven't been to this theater since the day of the rat infestation even after they rebranded from EVO to Hooky. I figured I would give this theater a try again and boy this theater is far worse than it was before. The customer service was not very good with individuals that appear to be managers prioritizing socializing with the other employees and non-essential tasks rather than ensuring that everyone is being served at the concession stand. Most if not all the employees there seemed to be more distracted with sociali... read more
Business response:
We are concerned to hear about the service & food quality. We strive for great guest service and hospitality and it doesnt sound like we came close to reaching that. I would like to hear more about your experience, please reach out at waxahachie.help@hookyentertainment.com so we can make this right. Thank you, Nicole, General Manager
To start.. the movie we saw was great. I have zero complaints about the in movie experience. BUT.. the rest of this place was trash. First time we had been since it's rebranding... the layout is weird.. it does not flow. The games are layer out everywhere and you could not really see where to go to see the movie. The snack bar was Ass. No nachos, no hot dogs! How do you have a movie theater without hot dogs! Seemed understaffed. 3 drinks, one popcorn and 2 candies, $50. Popcorn was not fresh. The sodas tasted flat....doubt w... read more
Business response:
Hi Josh, thank you for taking the time to shar your feedback. We're glad to hear you enjoyed the movie, but were disappointed that the rest of your visit didnt meet your expectations. We appreciate the commet about the layout and well continue to try to improve our facilities following the rebrand, this feedback is important. Not Fresh popcorn and noncarbonated drinks is not what we want out guests to have, we will immediately get on this! We also understand that no nachos and no hot dogs can be upsetting but we have tried ... read more
Poorly maintained, a lot of games don't work, they don't have the ingredients to prepare several of the drinks they advertise, they were out of several beers listed. They did have a bucket of popcorn and two fountain drinks...for $30! Sorely disappointed!
Frequently asked questions about Hooky Entertainment Waxahachie
How is Hooky Entertainment Waxahachie rated?
Hooky Entertainment Waxahachie has a 4.3 star rating with 4,085 reviews.
When is Hooky Entertainment Waxahachie open?
Hooky Entertainment Waxahachie is open now. It will close tomorrow at 12:00 a.m.