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Hooky Entertainment Waxahachie
- Movie Theater
- Waxahachie, TX
About this business
Location details
108 Broadhead Rd, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to Midnight | |
| Tue | 9:30 a.m. to Midnight | |
| Wed | 9:30 a.m. to Midnight | |
| Thu | 9:30 a.m. to Midnight | |
| Fri | 9:30 a.m. to Midnight | |
| Sat | 9:30 a.m. to Midnight | |
| Sun | 9:30 a.m. to Midnight |
Pricing, 26 dollars for a large popcorn, drink and a pickle? Plus NO hotdogs??? Really? AND no nachos? Plus rude staff. This place went down the shitter.
Business response:
Mark, thanks for sharing this. I’m sorry your visit felt this disappointing. Between the price point, menu gaps like no hot dogs or nachos, and a rude interaction with our team, I can see why this left such a bad impression. We need to do better on both value and hospitality. I’m reviewing the menu experience and pricing perception with our team, and I’m also addressing the service piece directly because no guest should feel unwelcome here. Even when someone is frustrated, they should still feel respected. I appreciate you... read more
Don't book a birthday party here service was horrible no hostess and broken bowling lanes, management would not provide refund for bowling time that was paid for 15 kids overall horrible experience at this establishment .
Business response:
Hi Jon, so sorry to hear about his horrible experience. That is absolutely not our standard and I'm embarrassed this happened on your visit. Please email me at waxahachie.hlep@hookyentertainment.com so we can discuss more and find a solution for you and your family.
I miss the showbizz/Evo era, I used to come to this place all the time and now it's nothing it used to be, I feel like this remodeling should of been done with the time its had, My last 3 visist were not the best since they barely had any food to purchase and only had popcorn and candy and water bottles, Hope this gets resolved soon
Business response:
We apologize for the disappointing visits and limited food options. We are working hard to get the remodel completed and be better with our service and overall guest experience. Please contact us at (469) 317-9069 to discuss your concerns.
The service was awful. No food was prepared for purchase. Only popcorn. the ICEE machine and Dr Pepper fountain drink machine were both out of order. We requested bottled water. They gave us ice and tap water In a plastic cup. They did not honor the free admission offered for the child's ticket from Angel Studios. We were early for the movie but due to the poor service in the lobby, we missed the first part of the movie. No apology or offer to make things right Was extended to us. Cinema is a mess and not done. Bathrooms wer... read more
Business response:
Hi Tamela. I would like to thank you for your feedback; it's the best way for us to grow and provide a better guest experience moving forward. I'm so disappointed that we failed you on your visit. We are working urgently to correct all of these shortcomings.
My family and I went here to go bowling. At the lane, no server ever greeted us. We went to the counter to order food and we ordered a small pizza and fries. The pizza never came out! My sister who is allergic dairy requested plain fries yet they had cheese on them! After going back to the counter to get help, the staff blatantly ignored us. After 45ish minutes of waiting, we were finally able to get a manager to give us a refund. Overall, the service was terrible and I would never bring my family here again!!!
Business response:
Hi Mary. Please excuse any inconvenience with service and food quality. Your experience was unacceptable. I appreciate the feedback and I am addressing these concerns with the upmost urgency.
I see a review from 4 months ago about how bad Hooky is with the remodeling going on. Well today is Nov. 30th, 2025 and this place is a mess. We came wanting some fresh popcorn and hot Hotdogs. We got neither. What we did get? Forced to purchase either the $12 endless bucket of popcorn and only one size of soft drink. Oh, we could have purchased the kiddie popcorn and drink. Yeh right. Not what we wanted. So we paid literally $27 for the one popcorn, one drink and one Reeses Pieces. Outrageous. We will never come here a... read more
Business response:
Hi Kevin, My apologies and we share the frustration on the ongoing remodel. We are trying to get this resolved quickly and once we have our grand re-opening we will be able to really offer a great experience! We can speak more about your frustrations if you would like to reach out - mham@hookyentertainment.com
If I could rate this zero stars I would! This theater has gone to crap since Hooky took it over. We come here often and every time we do this seems to be a problem! Show time is 9pm and at 915 we were still looking at this (see attached photo). Service is bad, concessions are terrible! We will not be coming back and don't recommend this place to anyone! We will drive 30 minutes to not deal with this crap!
Business response:
Hi LaVonne. My sincerest apologies for the late response. My name is Mike, and I am the new General Manager that took over this location this week. The remodel process has caused some opportunities for us to overcome and be better. The remodel will be completed by late December, and this venue will be awesome! There is no excuse why your movie did not start on time, and I will work seamlessly to make sure it does not happen again. I hope we get a chance to win you back down the road. -Mike
It seems like EVO couldn't uphold their commitment, and now that it's Hooky, the experience has only gotten worse. All of the seating has been removed, there's no pizza and very limited food options, the theater seats are worn out, and even the bathroom doors don't close properly and were dirty. On top of that, the customer service was disappointing. I had hoped things would improve under new management, but after a third time, instead the overall quality has declined even further.
I've lived in Waxahachie my whole life so I remember the theatre first as it was and all the name changes recently. i have never had such a bad experience as I did today. it's so sad to see it go so downhill. we will not be back.
Frequently asked questions about Hooky Entertainment Waxahachie
How is Hooky Entertainment Waxahachie rated?
Hooky Entertainment Waxahachie has a 4.3 star rating with 3,930 reviews.
When is Hooky Entertainment Waxahachie open?
Hooky Entertainment Waxahachie is open now. It will close tomorrow at 12:00 a.m.