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Hotshots Sports Bar & Grill
- Restaurants
- Saint Charles, MO
About this business
Location details
1636 Country Club Plaza Dr, Saint Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 1:30 a.m. | |
| Tue | 11:00 a.m. to 1:30 a.m. | |
| Wed | 11:00 a.m. to 1:30 a.m. | |
| Thu | 11:00 a.m. to 1:30 a.m. | |
| Fri | 11:00 a.m. to 1:30 a.m. | |
| Sat | 11:00 a.m. to 1:30 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Hotshots level of service has declined. The staff barely acknowledged us. We had an initial greeting from our server. Once we ordered and were served drinks, we had one check-in from our server. We were ignored despite trying to get her attention. We were going to order food. Unfortunately, too little to late. We paid our tab and left. The manager was invisible. He passed me once. He didn’t say “Hi” or even acknowledge the customers around him. This is not the level of service I am used to seeing at a Hotshots. Unfortunatel... read more
Business response:
Hi Mark, thanks for coming to visit us and taking time to leave a review of your experience. We apologize that the service on your visit was not up to standard. We have shared this with our operations team in hopes to avoid situations like this in the future. We would like to gather more info on your visit and work to make things right for you. Please DM us so we can collect more info. Thanks much, we appreciate your business and feedback very much. - JB
Terribly slow service and they’re pouring some type of Rum out of an VO bottle not Captain Morgan
Business response:
Thank you for providing your feedback and letting us know about this issue, Jeff. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (636) 947-8833 and we'd be happy to help you out. Cheers, Hotshots Sports Bar & Grill
It’s been awhile since I’ve stopped at this location but stopped in this past Tuesday afternoon and ordered from bar because of past experiences and the service was very good Haley I think was the name. Thanks for the job you guys are doing there.
Would rather go anywhere else but Hotshots. Poor service. Noisy. Can’t hold a conversation because the music is full blast. Prices are high in comparison to other bars in the St. Charles area.
Don’t watch a game here. You won’t hear the game because they only want the jukebox running at high volume. Can’t hear anyone. Not much of a sports bar at all.
Business response:
Hi Brad! Thanks much for the note and for coming to visit us. Sorry to hear about your negative experience on your recent visit. We will surely share this with our team and let them know about your visit and work to make it right. We hope you will give us another shot in the future to exceed your expectations. Thanks much, we do appreciate your business and feedback very much. - JB
Great wings, but the service was terrible. Stood at the bar for about 15 minutes while the waitress laughed and joked with someone. Finally tried to flag her down and she said she was busy. Asked for a list of beers and she said they didn't have one (they do). Asked her what they had And she told me to go look at the beers over by where they have the drafts.
Business response:
Hi Jay, Thanks for coming to visit us, sorry to hear your experience was not up to your expectations. Please private message us as we would love to collect more details and work to make this right for you. We appreciate your feedback and business very much. - JB
The food was good,but it was the first time that I've ever been asked if I "wanted to have some fun outside of here (Hotshots)."
Frequently asked questions about Hotshots Sports Bar & Grill
How is Hotshots Sports Bar & Grill rated?
Hotshots Sports Bar & Grill has a 4.1 star rating with 1,565 reviews.
When is Hotshots Sports Bar & Grill open?
Hotshots Sports Bar & Grill is open now. It will close tomorrow at 1:30 a.m.