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Husker Auto Group
- Car Dealers
- Lincoln, NE
About this business
Location details
6701 Telluride Dr, Lincoln, NE, 68521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
The service department has gone downhill in recent years
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your comments in further detail. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
Detailed could of been better
Business response:
Thank you for your feedback. We regret to hear that your experience did not meet the 5-star standard that we strive for. We would love to speak with you to learn what else we could have done to make your experience even better. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
Took 4 hours to complete a job they said would take 2, that was tough because I just had total knee replacement surgery, waiting 4 hours was hard!!!
A 2-3 hour service turned into 4 hours, making me late for another appointment. Also the shuttle service was poor. It did not pick me up so I had to find my own way back to the dealership adding to my frustration and causing me to lose more time needed to make it to my next engagement.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
I was told upon dropping my vehicle off that the work they were doing on my Jeep should take no more than a week. They dodge phone calls, I left voicemails every day with no answer. Four weeks later (to the day) and I finally got it back. The issue that it was brought in for had not been resolved only now it came back and it leaks coolant as well. Turns out they didnt put it back together right and the head gasket leaks. Overall terrible communication and service.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
Didn't like having to talk to a third party phone operator in Asia to try to schedule an appointment. Tires didn't get rotated, but got charged for it. I guess they thought I would not notice.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Jason Masek at 402-858-9240 and we will do our best to make this better.
I tried to tell you that there was a problem with the service lady I talked to 3 weeks ago but you would not let me enter it
Business response:
We take these comments very seriously. It is imperative that we get all of your detailed information. Please contact Jason Masek at 402-858-9240 and we will do our best to make this better.
worst detail job on car purchased from a dealer ever!
Business response:
Thank you, Mark, for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience please reach out to Steve Kurtz at 402-479-7601.
It is making me pick two stars, but in reality, our recent experience was zero stars. We were told they could work on the vehicle that morning so we dropped it off at 7:30 but they never even got it in the shop until the afternoon. We were never informed of anything until we called and asked what was going on...then three phone calls later, we finally were able to talk to a service advisor. We will never go here again.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact Jason Masek at 402-858-9240.
Frequently asked questions about Husker Auto Group
How is Husker Auto Group rated?
Husker Auto Group has a 4.5 star rating with 2,957 reviews.
When is Husker Auto Group open?
Husker Auto Group is closed now. It will open tomorrow at 8:30 a.m.