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Hyundai of Pharr
- Car Dealers
- Pharr, TX
About this business
Location details
1605 W Expy 83, Pharr, TX, 78577, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
RecommendedI don’t have enough words to say THANK YOU, Mr. Luis Galvan you’re Frank Smith Hyundai Team is genuinely amazing. I’ve been a loyal customer since 2010, Genaro Davila has been my salesman since 2010 I’ve been a proud owner of a 2007 Tucson Limited Edition (pre-owned), 2013 Sonata(new), 2015 Sonata (new), 2012 Dodge Caravan Crew (pre-owned). On Saturday October 29, 2016 I traded in my 2013 Sonata for a 2017 Sonata, the experience during the process of the trade-in was, and has always been a great success. I am Genaro’s lo... read more
Recommended
Recommended
RecommendedThe purchase of our company vehicle was easy and fast, customer service is on point! Alfonso, Chico and the GM were an awesome team to work with! Highly recommend to all family, friends, and customers!! Thank you
RecommendedExcellent service and very professional Erik cantu went out of his way, greatly appreciated and excellent managing staff.
Recommended
Recommended
I was told over the phone, that the price for a diagnostic for my car would be $175.. scheduled an appointment, and when I get there the price jumped to $525. Didn’t discuss cost of what needed to be done, guess he figured I couldn’t afford it.. idk but I just felt robbed, feel like that just scammed me out of paying more.. well at the end of this bad customer service experience, went home examined my engine and to see if one particular recall was addressed and when I open the hood, the engine cover was just laying on top... read more
Business response:
Hello, We take our customer feedback very seriously, and I would like the opportunity to speak with you about your experience with our Service Team regarding the total cost of diagnosis, as well as the condition of repairs done. Can you please send your preferred contact method to me? Thank you, Ray Carrigan General Manager Hyundai of Pharr rcarrigan@penskeautomotive.com
Super easy to make an appointment online. Showed up today for appointment, asked if I would be waiting or leaving vehicle. I stated waiting....told me it will be 1.5 weeks. I told him: no, I made an appointment. Said needs a technician....duh! I asked if I can make an appointment for 1.5 weeks, said sure, but it'll be 1.5 weeks or more. Loaner? No. I just don't understand? Don't worry he said when I make appt online, they don't know their schedule, same if I call, I get the call center. Unless I happen to know one of the p... read more
Business response:
Hello Tanya, I appreciate you taking the time to share your feedback regarding your recent visit here at Hyundai of Pharr. I would like the opportunity to discuss your experience further, regarding the wait times during and between appointments, as well as the quality of communication. Can you please send your contact information to me? I look forward to hearing from you. Rigo Sarinana General Manager Hyundai of Pharr RSarinana@penskeautomotive.com