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Hyundai of Pharr
- Car Dealers
- Pharr, TX
About this business
Location details
1605 W Expy 83, Pharr, TX, 78577, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
went today and super bad experience. manager was very rude. didn not buy anything so i took my buissness to harlingen
Business response:
Xochilt, We take our customer feedback very seriously and would like the opportunity to learn more about your recent visit with management. Can you please send your preferred contact method to me when you have a moment? I look forward to hearing from you. Best regards, Rigo Sarinana General Manager Hyundai of Pharr RSarinana@penskeautomotive.com
Horrible customer service. Horrible communication between departments. Took in my car I bought on Saturday oct 19 back in on Monday oct 21. I needed to drive back to San Antonio that Monday. I have been living in San Antonio for the past three years and I am originally from mission. When I went in Saturday my sales person was told I wasn’t from the valley. When I took it back in on Monday I told my sales person again and the service person, so two people that was driving back that night to San Antonio. I was supposed to leav... read more
Business response:
Coralyn, I am very sorry to hear you felt our level of customer service did not meet your expectations. I would like the opportunity to speak with you about concerns regarding your service experience. Would you mind private messaging me with your preferred contact information? If you prefer, you can send an email to me at RSarinana@penskeautomotive.com. Thank you! Sincerely, Rigo Sarinana General Manager Hyundai of Pharr RSarinana@penskeautomotive.com
While the sales team has a great hustle and a very knowledgeable and friendly, their finance/accounting team leaves a lot to be desired. I traded in a vehicle, and 20 days later it has yet to be paid off (I had to make a payment towards my loan even though I no longer own the vehicle). Meanwhile, the vehicle that was traded in has already been sold. How can a vehicle be sold if there is still a lienholder? I have left countless messages with several different people and have yet to find any answers. I love my salesman, and i... read more
Business response:
Laura, I regret to learn about your disappointment regarding this situation with your trade-in and our level of communication. I would like the opportunity to speak with you about your experience. Would you mind private messaging me with your preferred contact information? If you prefer, you can send an email to me at RSarinana@penskeautomotive.com. Thank you! Sincerely, Rigo Sarinana General Manager Hyundai of Pharr RSarinana@penskeautomotive.com
muy caro no ayudan a agarrar un buen carro a precio accesible aparte de piden co-sign... muy mal servicio.
Business response:
Hola Mari, Tomamos en serio los comentarios de nuestros clientes y agradeceríamos la oportunidad de hablar con usted sobre directamente sus inquietudes con respecto a su experiencia reciente. Por favor contactame lo mas pronto posible. Saludos, Rigo Sarinana General Manager Hyundai of Pharr RSarinana@penskeautomotive.com
I scheduled an appointment to service my vehicle’s AC. But on the day of the appointment was called and told they could not service it due to a shortage of staff. The only resolution offered was that since the vehicle is under warranty I could take it to another dealer. Basically, due to their poor planning, I would have to drive (without an AC) to another city for services. I don’t know anyone who would be happy with this type of customer services! Extremely poor customer services!
Business response:
Raul, Thank you for bringing this situation to our attention. I apologize for any inconveniences in regards to providing services for your A/C and would appreciate the chance to speak with you about your concerns. Would you mind emailing me at RSarinana@penskeautomotive.com with your preferred contact information? Sincerely, Rigo Sarinana Store Director Hyundai of Pharr RSarinana@penskeautomotive.com
RecommendedCalled the service department for a simple question about an oil change for my Santa Fee. Unbeknownst to me service calls are transferred to a poorly trained call center. Information given to me was so incredibly suspicious I decided to drive to the dealership and was able to speak with Service Advisor Adam Schoonover who knows his stuff. ....Richard Treviño
Business response:
Thank you so much for taking the time to review us, Richard! We are happy to hear of your experience with Adam.
Worst oil change service, even when you make appointments it takes hours.
Since you all seem to answers these better than you answer your phones I'll try this way. I recently bought my car here back in January of this year I was a first time buyer and no one seemed to give me a chance I was very grateful that you all did. I was looking for a dealership that I could build a relationship with that would last a life time, unfortunately my car broke down and I had to get it towed in to your service area. My car had been there for a week and you all still could not find the problem with it after we had... read more
Managers, the next time your systems go down, please have your employees pick up the phones and call customers who have an appointment to tell them. That way, they don't waste 3 hours of waiting for nothing. You have my contact info. No attempt to reach me was made. I understand things out of our control come up. I can't get my time back, though. Not a happy camper.