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Ian Perry | Division Manager | Primary Residential Mortgage, Inc.
- Mortgage Lenders
- Guilford, CT
About this business
Location details
96C Broad St, Guilford, CT, 06437, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Primary Residential Mortgage, Inc.
Communication was lacking. We understood they were overloaded but would have appreciated more regular updates and communications, and definitely a response to our emails/ phone calls within 24 hours. All actual interactions were pleasant and professional and we were satisfied with the work when it was completed. Thank you
Verified by Primary Residential Mortgage, Inc.
Complete breakdown of communication and last minute rush. Should and could of been totally avoided by your team. Matter of fact I was lied too, two weeks ago when I checked in and asked how everything was going and if you needed anything else.
Verified by Primary Residential Mortgage, Inc.
-Communication on where the process stood -Some kind of oversight on check issuance... -Some way to mitigate delays related to employee vacations
Verified by Primary Residential Mortgage, Inc.
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Verified by Primary Residential Mortgage, Inc.
Very little interaction with Ian, and the team supporting our mortgage lack responsiveness. In addition to our experience with the lack of responsiveness, I received a number of requests from our closing attorney and our real estate agent requesting that I call and ask Kerrie / Shannon to please respond to their outreach. The team seemed knowledgeable, but the lack of timely response was a real issue for all involved.
Verified by Primary Residential Mortgage, Inc.
Please be open and honest with your clients throughout the entire process. Finding out that my closing might not go through the morning of just wasn't acceptable in my opinion. My closing day was very stressful, especially as a first time homebuyer.
Verified by Primary Residential Mortgage, Inc.
More communication, more accessibility and a more timely delivery of my mortgage.
Verified by Primary Residential Mortgage, Inc.
Bernadette was a great communicator & a pleasure to work with! My only concern with the company is, I felt uncomfortable when we were having trouble closing on our house due to a situation. Initially, we were going to get charged daily almost 70$ to keep a rate lock fee when the situation for not closing was COMPLETELY out of our control. I understand it is the company protocol, but as a first time home buyer this made it WAY more stressful. Note: I wish we got a better mortgage rate too!
Verified by Primary Residential Mortgage, Inc.
The entire experience was a stressful horrible experience & certainly didn't need to be. They are a totally unprofessional group, they lack customer service, I had to endure attitudes, unanswered phone calls & e-mails, lost statements & in the end because of their carelessness I couldn't close on schedule because the incorrect loan amount was put on the loan documents. I would never recommend them & after my conversation with ReMax's manager I hope they never recommend them to anyone ever again
Frequently asked questions about Ian Perry | Division Manager | Primary Residential Mortgage, Inc.
How is Ian Perry | Division Manager | Primary Residential Mortgage, Inc. rated?
Ian Perry | Division Manager | Primary Residential Mortgage, Inc. has a 4.8 star rating with 279 reviews.
When is Ian Perry | Division Manager | Primary Residential Mortgage, Inc. open?
Ian Perry | Division Manager | Primary Residential Mortgage, Inc. is open now. It will close at 5:00 p.m.