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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Difficult to navigate, can't find half of the options I had on the old app
App doesn't open, or it takes about 30 minutes to finally open. When it works, it's okay. I'll re-rate once the app has been updated and fixed.
App doesn't always open. When it does open, it asks security questions I never answered. It took more than 30 mins to access my account. I've had to reset my password 3 times already because my account locks!! Stupid!
Could you please include the functionality to add a new payee on the mobile app? Having to go to a computer for full functionality kind of defeats the purpose of having a mobile application.
The new app is as visually unappealing as it is a hassle to use. The old app was awesome. Aside from upgraded security, I'm not sure why ICCU felt like trying to fix something that wasn't broken... NOW it's broken.
The new app and website are garbage. They're both unintuitive and not user friendly. I'm glad they forced their customers to endure this kind of poor experience. It's one more reflection of the poor customer service that this company provides to it's customers.
I had zero issues with the old app/website. This one is constantly cycling me through the same pages over and over again when I press a link ... That is when it'll even accept my password in the first place. Ive had trouble checking my account and paying my bills on time since this update.
It won't allow me to log in! I have uninstall it and reinstalled it 3 times!! I loved the app before the update!
Live chat still has some serious issues on the mobile application, everything's so big it fills the screen on my mobile device and is completely unusable!! Also, the back button needs to exit the application after logging out! Messages still take 24 hours to show up in the inbox.
Business response:
Thanks for the feedback, Bryan. We will pass this along to the team. We are having some issues with transactions right now, but that issue should be resolved shortly. We are sorry for your frustrations. Thanks again.
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 4 star rating with 6,377 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open on Monday at 9:00 a.m.