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INFINITI of Peoria
- Car Dealers
- Peoria, AZ
About this business
Location details
9167 W. Bell Road, Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Good service but the customer service employees were not as welcoming as I would expect. The service on my car was ok . Just felt the salutations were lacking. The greetings felt cold. I've bought many cars (new and resale ) and visited as many or more auto dealerships. I know it's a business as such but how much does it take for a warm greeting. Just my opinion. Clark
The vehicle I was interested in suddenly had a price Increase. According to the dealer this was due to market conditions. Like magic, once the price when up..the vehicle sold with 1-2 days. Sleazy tactics.
The reason I took the car in was not resolved and work they stated i needed over the phone was not in the report they provided. I've called for Brian and manager Chris Rickey (not sure if spelling) to no avail. It's been nearly 2 weeks and no call back even after leaving more messages today. I feel not serviced properly or as I would expect from this dealership. Very disappointing.
Went in for my 6 month zaktek paint protection warranty and oil change, I brought the car in freshly washed and clean. Got the car back with dirt foot prints on drivers side with dirt on floorboards and greasy fingerprints on interior that I had to clean off.. The car was never washed after not even sure if the paint protection was applied.
I had a drive belt replaced by Infiniti of Peoria. 2 weeks later my pulley went out an the bolt came off. I took it back for them to fix and they wanted to charge me over $1500. When my drive belt was under warranty.
Business response:
We'd like to look into this. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
Paid $1,800 for a $87 part! Will never go back. Wow.
Business response:
We cannot speak for 3rd party parts but we can speak for the OEM parts that are recommended and that we utilize. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281 to discuss any questions related to your service appointment.
I realize a business needs to make a profit, but Infinity's markup on parts is ridiculous. I recently was charged $495 (just for the part) for a window motor that costs $50.
Business response:
We would be happy to speak with you directly regarding your concerns related to our prices on genuine Infiniti OEM parts. At your earliest convenience, please contact our parts department to assist you further.
The service dept. had the car for two weeks. they charged 1500.00 for the repair. The car is not repaired. Same problem as when we delivered it. i am reluctant to return it for fear of more charges for guesswork.
Business response:
We would be happy to address this issue directly. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
Invoice #98452 Ordered & Paid for an Engine Air Filter, No air filter installed. (We marked the Air Filter before service date) Invoice #31329 Ordered & Paid for Engine Air filter,(again) Air Filter installed this time, however many of the housing / holding clips broken &/or missing. Invoice #34264 Replace 4 Tires. Tires very dirty never cleaned or wiped. Invoice #35796 Quoted a different service charge rate than what was finally billed. Very high labor rate for the installation of a frame bushing. also tech note on paperwor... read more
Business response:
We are disappointed to hear that you did not have a more positive experience with us at Infiniti Of Peoria. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (623) 385-1382 and ask for Emilio Tapia. We look forward to hearing from you.
Frequently asked questions about INFINITI of Peoria
How is INFINITI of Peoria rated?
INFINITI of Peoria has a 4.5 star rating with 2,769 reviews.
When is INFINITI of Peoria open?
INFINITI of Peoria is open now. It will close at 7:00 p.m.