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INOVA Federal Credit Union
- Credit Unions
- Elkhart, IN
About this business
About INOVA Federal Credit Union Established in 1942, INOVA was originally chartered to serve the employees of Miles Laboratories. Today, INOVA serves over 44,000 members and the employees of over 500 companies. We have seven INOVA branch locations in two states, over 5,600 service center locations and nearly 30,000 Free ATMs in our networks nationwide. Through the years, INOVA has listened to the needs of our members, and met those needs with financial services that go beyond that of other financial institutions. Our goal... read more
Location details
358 S Elkhart Ave, Elkhart, IN, 46516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Had an awesome experience with this company...got a letter in the mail saying they would refinance me at a cheaper interest rate than my current one... I called and dealt with "Jason Billet" he was very pleasant and informative... He would text with every update, always showed professionalism and excellent customer service even when it took me a while to respond 😔 They/He did exactly as the later had stated‼️ I'm very pleased and now paying $58 less a month plus a lower interest rate than I was....So I would like to say th... read more
Business response:
Thank you for taking the time to share your positive experience with Jason Billet. We are glad to hear that you were able to refinance at a lower interest rate and are now paying less each month. We appreciate your business and are always here to help.
I received an offer to re-finance my vehicle from Inova. The next day after filling out their online application I received a phone call and a text message from Jason. Jason helped me throughout the entire process in a friendly and professional manner and was able to answer all my questions. It was a no hassle, quick and easy process from start to finish. I would gladly recommend Inova. Thank you Jason!
Business response:
Greetings Orpha, Thank you for your positive feedback about Inova Federal and Jason's excellent member service. We're glad to hear that the vehicle refinance process was hassle-free and easy for you. We’ll continue making sure that our member’s financial goals are Always Within Reach!
I wanted to buy out my current lease and Inova gave me the best deal by far to do so. I appreciate the easy process and hard work Mr. Todd Roberts did for me. Thank you
Business response:
Greetings Eric, Thank you for taking the time to leave us a positive review! We greatly appreciate your business and your feedback. We are thrilled to hear that Mr. Todd Roberts was able to provide you with excellent service and help you get the best deal to buy out your lease. We are committed to providing our customers with exceptional service and we are glad to hear that you found our process easy. Thank you for choosing INOVA Federal for your financial needs.
She treats customers as a good friend not just a person who is just a customer.. good experience..
Business response:
Thank you, Bonnie, for your feedback and for your business! Kayla takes a lot of pride in helping our members and we are glad she made your experience a good one. We’ll continue making sure that our member’s financial goals are Always Within Reach!
Brandy Treat was amazing. Her customer experience was very strong if you need something done Brandy is the one I want to think Brandy for professional customer service plus thank Inova Federal Credit Union for being #1 in the customer service. That shows good leadership in the business. Again thank you
Business response:
Thank you, Charles, for your feedback and for your business! We are happy to hear that Brandy made your experience a good one. We’ll continue making sure that our member’s financial goals are Always Within Reach!
Amazing, helpful, very polite, understanding
Business response:
Thank you for your feedback and business! We’ll continue making sure that our member’s financial goals are Always Within Reach!
Patrick very knowledgeable about the product & very patient dealing w/ me.
Business response:
Thank you for your feedback! We appreciate your business and are happy to hear that Patrick made your experience a good one. We’ll continue making sure that our member’s financial goals are Always Within Reach!
Tiffany did an excellent job helping with the refinance. Took a little longer than expected but certainly understand with manning issues.
Business response:
Thank you, Henry, for your feedback and for your business! We are happy to hear that Tiffany made your refinance experience a good one. We’ll continue making sure that our member’s financial goals are Always Within Reach!
Refunded a fee that was incorrectly charged to my checking account
Business response:
Thank you for your feedback and business! We’ll continue making sure that our member’s financial goals are Always Within Reach!
Frequently asked questions about INOVA Federal Credit Union
How is INOVA Federal Credit Union rated?
INOVA Federal Credit Union has a 5 star rating with 3,807 reviews.
When is INOVA Federal Credit Union open?
INOVA Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.