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INOVA Federal Credit Union
- Credit Unions
- Elkhart, IN
About this business
About INOVA Federal Credit Union Established in 1942, INOVA was originally chartered to serve the employees of Miles Laboratories. Today, INOVA serves over 44,000 members and the employees of over 500 companies. We have seven INOVA branch locations in two states, over 5,600 service center locations and nearly 30,000 Free ATMs in our networks nationwide. Through the years, INOVA has listened to the needs of our members, and met those needs with financial services that go beyond that of other financial institutions. Our goal... read more
Location details
661 County Rd, 17, Elkhart, IN, 46516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very knowledgeable and had the authority and skills to help me with two requests in a quick manner with a friendly attitude 😊
Business response:
Dear Lori, Thank you so much for taking the time to share your positive experience with INOVA. We are thrilled to hear that our team provided you with excellent service and were able to assist you with your requests promptly and with a friendly attitude. At INOVA, we strive to ensure our staff is knowledgeable and empowered to efficiently meet our members' needs. Your feedback is truly appreciated, and we will make sure to relay your kind words to our dedicated team members. If you ever require any further assistance or ... read more
Very good very fast on phone
Business response:
Greetings Randy, Thank you for taking the time to leave a positive review! We truly appreciate your kind words and are delighted to hear that our service was both efficient and satisfactory during your phone call. At INOVA, we strive to provide exceptional member service and ensure prompt assistance to our valued members. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are always here to help! Thank you once again for your feedback. We look forward to servin... read more
Very pleasant conversation and professional
Business response:
Tricia, Thank you for taking the time to leave your kind review of your recent conversation with our team at INOVA Federal Credit Union. We appreciate your positive feedback and are thrilled to hear that your experience with us was both pleasant and professional. At INOVA, we strive to provide excellent customer service and ensure that every interaction leaves a positive impression. Feedback like yours serves as motivation for us to continue delivering exceptional experiences to all our valued members, including yourself. ... read more
Super nice and patient
Business response:
David, greetings! Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that our team was able to assist you in a friendly and patient manner. Your feedback is greatly appreciated, and we hope to continue providing you with exceptional service in the future. Thank you for choosing INOVA Federal.
Customer Service rep was courteous, friendly & efficient! In & out in no time!!
Business response:
Beverly, thanks for leaving a 5-star review for INOVA Federal. We're thrilled to hear that our team member provided you with efficient and friendly service. It's our priority to make banking a pleasant experience for all our members. We’ll continue making sure that our member’s financial goals are Always Within Reach!
Good morning Joan! Yesterday on 6-15-23 I walked into INOVA feeling defeated due to Identity Theft on me first time. You explain my next steps and assured me things will be ok. Thank you ☺️
Business response:
Tynetta, thank you for taking the time to leave a review for INOVA Federal! We are so glad to hear that Joan was able to assist you during a difficult time. We’ll continue making sure that our member’s financial goals are Always Within Reach!
We came in later in the day for assistance and Joan made us feel welcome and did not rush us to get us out at their closing time. She stayed til all was completed- long after closing the doors
Business response:
Jeanette, thank you for taking the time to give us a 5-star rating and for sharing your positive experience with Joan. We are delighted to hear that she went above and beyond to provide you with exceptional service. We’ll continue making sure that our member’s financial goals are Always Within Reach!
Excellent help/support from Lisa Fry She guided me through the process step by step of getting my INOVA account all setup and she waited patiently for me to complete all the questionnaires needed to setup my secured credentials Lisa also set me up for automatic payment monthly so I don’t have to worry about my future payments Thank so much Lisa !!! Best regards, Gilbert
Business response:
Gilbert, thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with Lisa was a great one. We’ll continue making sure that our member’s financial goals are Always Within Reach!
Everyone was extremely polite and helpful. Smiles on their faces at 9am and I’m sure some hadn’t had the chance to finish that first cup of coffee.
Business response:
Dear Ryan, Thank you for taking the time to share your positive experience at INOVA Federal! We're thrilled to hear that our team was able to provide you with exceptional service and a welcoming atmosphere. We appreciate your kind words and look forward to seeing you again soon.
Frequently asked questions about INOVA Federal Credit Union
How is INOVA Federal Credit Union rated?
INOVA Federal Credit Union has a 5 star rating with 217 reviews.
When is INOVA Federal Credit Union open?
INOVA Federal Credit Union is closed now. It will open at 9:00 a.m.