Install America

Steve P. 

on Home Advisor

5 years ago

Workers forgot to apply caulking to the outside of windows, I asked them to do it and they did. One of 4 windows was defective from the factory and one of the screens were defective. If I was not looking over their shoulder I do not think the issues would have got corrected. Took them 5 hrs for 4 windows. 

Patrick O. 

on Home Advisor

5 years ago

they cam on time, did the work and cleaned up the mess. What more could you ask for? 

Guy F. 

on Home Advisor

6 years ago

This was a shower install which started in Aug 2018, settled in Apr 2019 with an unfinished job and damage to my floor. They gave me a small settlement to provide moldings to hide a part of the damage. Did not offer and compensation for the correct items that were not installed. Very difficult people. 

Jane Y. 

on Home Advisor

6 years ago

5-7-19 I thought because previous door and gutter replacements went really well, using IA for a new roof would also. Wrong! I was willing to accept the many partial work days, worker no shows and miscommunications because of the weather, but the lack of respect by leaving all this debris behind is just not acceptable. I am done calling Jay, Installation manager, and hearing each time --I apologize, give me two days to send someone out. My next door neighbor got tired of looking at it-- and moved most of it to the skid that w... read more

Andrea S. 

on Home Advisor

6 years ago

My husband and I hired Install America to replace an aging roof on our house. The old roof did not leak, we had no problems with it. We knew we were going to put our house up for sale within the next two years and wanted a new roof for a selling aspect. Friday 4/20/18 was the scheduled date to start the new install. My husband and I both took off of work that day. We waited until 230PM that day with no show of roofers and no phone call from Install America. We reached out to Jay and he said the roofers were held up because o... read more

Andrea F. 

on Home Advisor

7 years ago

Install America provided many promises of top quality windows and exemplary workmanship. Instead, Install America put multiple holes in my walls (2 larger holes over 3 inches and 14+ chips). In addition, there were multiple areas of incomplete caulking, many many chips and scratches in the actual window frames, and the house was left a complete mess. When I brought these issues to their attention, I was met with eye rolling and condescending responses. After a month, the company sent someone to "completely fix all of the iss... read more

Douglas L. 

on Home Advisor

7 years ago

They took my money, have not returned my calls and no work has been done. 

Kathleen V. 

on Home Advisor

7 years ago

The windows were installed by someone they contracted. He was awful!! He had no clue what he was doing. Eric sent out a new crew to redo the installation all over. Tommy knew what he was doing & did a great job, however he wasn't ever on time, was hard to reach & made the job longer than it needed to be. After the initial install we had repairmen come out 4 additional times due to problems. I would not hire them again. 

Jeff G. 

on Home Advisor

8 years ago

We have used install america twice in the past. Both times the install crews they used did good work and were courteous. (So they hire good crews.) Both jobs in the past had minor customer service issues similar to what I listed below. We tried to schedule another quote for a new job we want done. They are very persistent when scheduling to make sure that you call them if for any reason you cant keep your appointment for the quote. Our scheduled quote time was 10:00 am. I leave my business and am at the job site 15 minutes e... read more