iStorage

Marwah K. 

on Yelp

3 months ago

Terrible place and employees, reserved a unit to move in on 05/22/2025 and in order to reserve the unit you have to put your credit card info, why do I get charged on the day of making the reservation 05/15/2025 when I chose move in day 0/5/22??!! Called to either get that portion back or cancel my whole reservation and after 3 useless employees I get told "the policy" they can't do either!! no where in their lease agreement said anything about wrongful credit card charge no other place does that, when you reserve somethin... read more

Wes N. 

on Yelp

7 months ago

The facility is nice but they keep raising the rent and they charge your renters insurance without letting you know. I called the company that does the insurance and it looks like the storage place wasn't even keeping up with the payments. So they are just pocketing the money. What a scam. 

William G. 

on Yelp

10 months ago

Since the company has been bought out by iStorage (owned by a public traded company) the place has become a dump! They cut cost by raising the temperature in the buildings (85 degrees +). It's not climate controlled so don't waste your money if that's what you think your needs are! We'll be moving out after 15 yrs as a dedicated customer. 

Nikki E. 

on Yelp

a year ago

All is well God see all, i ask to downsized due to change in employment status, management says the price would be at least 50 dolars less so i took it after months rent raised back up to 10 dollars less than what I was already paying . Beware of the scam tricks and lame excuses they give to get you in because their aim is to raising the rent so you could either transfer or move out. I'm grateful God is in control. This location is in Houston TX near the Texas medical center off Alameda and OST. 

Wayne S. 

on Yelp

a year ago

istorage pricing practices are fraudulent. I was charged from the date I made the reservation not the date I reserved it for. I have tried on numerous occasions to contact them with no response. I filed a complaint with the better business bureau, which they did not respond to. Theit management is either shoddy or fraudulent. Buyer beware. 

Daniel G. 

on Yelp

2 years ago

Pathetic. First, this business was sold last year and is no longer called Pro-Guard. **Looking at the dates shown here, the good ratings you see here are from the time of previous owners.** It now belongs to the chain store iStorage, which thinks they can run mini-storage like an Air-bnb out of an apartment complex somewhere. Trouble is, they then RAISED RATES A LOT rather than selling anything cheaper, and everything else they provide is DOWNGRADED. Customer service now is almost nonexistent. Office is usually closed... read more

Laura C. 

on Yelp

2 years ago

Do not store your belongings here. I had the unit a week before I got all my belongings burglarized. The company did nothing. 

cassidy r. 

on Yelp

2 years ago

A mistake was made and I was signed up for a second unit I didn't know about and was charged for it from May 2022 through December 2022. When the mistake was discovered in the fall, and ACKNOWLEDGED BY MANAGEMENT, multiple attempts were made by me both in store and via telephone (once via telephone IN the lobby because the guy on hand wouldn't pick up the phone himself and then threatened to call the police to remove me and my three year old from his lobby) to correct the problem and, to date, they still owe me almost $1000.... read more

Cat S. 

on Yelp

3 years ago

We used to really like this facility. The owners were very nice and responsive. Since iStorage has taken over it's gone downhill. The halls are dirty. They don't have any trash can out so people seem to be just throwing their trash on the floors. Their prices have gone up and don't email the bill until after it's late and they've tacked on a $10 fee.