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iStorage
- Self Storage
- Houston, TX
About this business
Location details
10200 Katy Fwy, Houston, TX, 77043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
This storage facility is amazing and the staff is so friendly! The lobby looks / feels like a hotel lobby and the whole place is very well-lit and secure. Highly recommend!!
Love Proguard! Top notch well designed facility with extremely friendly staff and a really cool front lobby with free water/refreshments. Very clean and secure, with well-lit hallways and music playing in the background when you walk to your unit which is cool. Their locks are also much higher quality than other places I have used to store. Their carts were also very helpful when I moved in and the manager stayed late to show me the storage unit I wanted to rent. Thanks Proguard for a great experience!
Terrible company. Office person is seldom in office during regular office hours. They have over doubled the rent in 4 years. Don't rent here. Find another place.
Business response:
We are sorry to hear about your experience, Susie. Your concerns about staff availability during regular office hours and significant rent increases over the past four years are noted, and we understand how frustrating this must be. If you would like to share more details so one of our storage specialists can look into your situation, please reach out to us at customerservice@nsastorage.com. We want to make sure your concerns are heard and addressed.
This is for the whole company not a specific storage facility. They pull you in with a reasonably priced unit but then raise the price $50 every 3 months. Even though the price online is $100 less than what you are paying. Seems very unethical and shady. They also are know as NSA storage .
Business response:
Please accept our apologies for the pricing concerns you have experienced. We understand how frustrating unexpected rate increases can be, and we take your feedback about pricing practices seriously. We would like to address your concerns and provide clarification about our pricing structure. One of our storage specialists can assist you with more information about your specific situation. Please reach out to us at customerservice@nsastorage.com so we can look into this matter further. Your feedback is invaluable to us as ... read more
Terrible company, always trying to find a way to get more money out of you. Raised my rent every 6 months. Ended up paying double what I started with. Will not do business with them again.
Business response:
We regret to learn about your experience with pricing increases at our facility. We apologize for the concerns regarding rent adjustments and the impact on your storage costs. We understand this situation has affected your satisfaction with our services. If you would like to provide additional details about your experience, one of our storage specialists can assist via email at customerservice@nsastorage.com.
Terrible place and employees, reserved a unit to move in on 05/22/2025 and in order to reserve the unit you have to put your credit card info, why do I get charged on the day of making the reservation 05/15/2025 when I chose move in day 0/5/22??!! Called to either get that portion back or cancel my whole reservation and after 3 useless employees I get told "the policy" they can't do either!! no where in their lease agreement said anything about wrongful credit card charge no other place does that, when you reserve somethin... read more
The facility is nice but they keep raising the rent and they charge your renters insurance without letting you know. I called the company that does the insurance and it looks like the storage place wasn't even keeping up with the payments. So they are just pocketing the money. What a scam.
Since the company has been bought out by iStorage (owned by a public traded company) the place has become a dump! They cut cost by raising the temperature in the buildings (85 degrees +). It's not climate controlled so don't waste your money if that's what you think your needs are! We'll be moving out after 15 yrs as a dedicated customer.
All is well God see all, i ask to downsized due to change in employment status, management says the price would be at least 50 dolars less so i took it after months rent raised back up to 10 dollars less than what I was already paying . Beware of the scam tricks and lame excuses they give to get you in because their aim is to raising the rent so you could either transfer or move out. I'm grateful God is in control. This location is in Houston TX near the Texas medical center off Alameda and OST.
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4.4 star rating with 374 reviews.
When is iStorage open?
iStorage is open now. It will close at 10:00 p.m.