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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AWESOME to talk to a live person!!!!!!!!!!!! I can't begin to say how easy this was in comparison to Coinbase or Uphold. Just having a phone call to talk to a real person was 100% better than both of those platforms. KUDOS to iTrust Capital. The customer support calls were perfect. Please teach other platforms how to do customer support. Thanks to Shawn Noad and Jared Felman, I had a call with each.
Awesome customer service! Customer service is awesome. My 401k custodian didn't transfer my funds correctly to iTrust. iTrust customer service rep Rochelle called them up, chased the issue down and I had funds in my account that evening. She called me several times to keep me up to date on the progress. Awesome!
Business response:
Thank you for your review, Rob! We strive to prioritize the best customer service, as Rochelle was able to help you. Have fun on the platform!
So far so good... I’ve only been with ITrustCapital for a short time and already I am super impressed. In the few months I’ve been with them they’ve added several new token/coins to our investment options. Also they have been very responsive to any emails I have sent and get me answers to my questions right away. Very happy with my choice.
Business response:
We're currently on the roadmap to implement additional assets to our platform. Thank you for choosing us Dana, and have fun!
Great Great service
Business response:
Thank you! We appreciate your review!
You need to allow for limit order’s. You need to allow for limit order’s.
Business response:
Thanks, Sharon! In the near future, we hope to add a limit order feature to our platform. Stay tuned!
Not very good portfolio data. Not very good portfolio data. Return on investment? Cost basis vs. return?
Business response:
David, we plan to add more data features for clients over time. For now, you do have access to all historical data and trades if you want to do any calculations for yourself!
Setting up account was easy Setting up account was easy, fun and fast . iTrust is super nice and helpful. Thanks iTrust!!
Business response:
We strive to be super helpful when setting up an account. Thank you for choosing us, Matt!
You still have work to do, but there is potential It may be ok to you to have no live customer service you can speak with when needed, and have to wait days or weeks for a call back...but its not ok with us. Also you are not fast on the draw when transactions are taking place. I find you average so far. The gentleman that we eventually had contact us was nice and helpful to the degree he could.
Business response:
Hi Theresa, Thank you for your feedback. We have been steadily hiring to ensure we provide the absolute best client experience. You can currently schedule a call with a knowledgeable specialist the same business day from your personal account dashboard or any other page on our website.
Great customer service I have received great customer service from Carol, the director of IRA services. Unfortunately, I had to deal with an IRA transfer to inherited IRAs and she held my hand through every (and there were many) steps along the way. Thank you!!
Business response:
We're glad to hear that you received great customer service from Carol! Thank you for sharing your experience Derek, enjoy the platform!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 17,854 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open on Monday at 7:00 a.m.