iTrustCapital

Ryan Sandstrom 

on Trustpilot

5 years ago

The user interface needs some work The user interface needs some work. I understand you want to keep it simple, but it's a bit too simple. The portfolio manager can be simple and easy to use and look much more sleek and modern. I personally like the Voyager app for crypto. You should check out their interface for some design ideas. A pie chart of your holdings by percentage would be much more efficient then your bar design for each asset. I would also add a field for the total P&L so users can see account performance at a gl... read more

John 

on Trustpilot

5 years ago

ITrust Capital Best company for a Crypto IRA I did a good bit of research and iTrust Capital was lower on fees than their competitors regarding IRA custodian fees and asset based fees. Their site is pretty good. Only complaint is it’s hard or impossible to make a call and get an answer immediately. I think they stopped taking incoming phone calls. 

Millicent Hine 

on Trustpilot

5 years ago

Scheduled my "phone" consultation more… Scheduled my "phone" consultation more than a week in advance. Received the call earlier than was scheduled and was old that something had come up so my call had to be "now" or at some other point which would not work since I had other obligations on that day. I felt rushed and did not benefit from the call. Because you offered the Roth IRA I went ahead and opened the account. 

Scott 

on Trustpilot

5 years ago

Great customer service on asset… Great customer service on asset transfer in. They are quick to answer questions via email. All client replies were personalized and to the point and not a canned response like competitive brokers send out. More crypto choices are needed, stop and limit orders are needed badly. On the surface, the 1% trade commission on cryptos sounds fine, but in practice it is way too much just to execute a trade. The larger the account gets, these % fees could be massive. I recommend a flat $10 per transact... read more

KJ 

on Trustpilot

5 years ago

I definitely love the platform compared… I definitely love the platform compared to what equity trust offers for IRA. the fees are very reasonable compared to other IRAs. Couple of reasons I stayed away from giving a 5 are 1) Platform interface can been improved a lot when you are claiming to be wanting to be the best. 2)I would like a limit order & stop loss feature added which are essential for crypto traders. Overall I am a satisfied customer so far. But I hope they build on what they have platform wise and also the offer... read more

Henry Amon 

on Trustpilot

5 years ago

I trust I like that it was easy and quick to transfer my money to Itrust IRA. I felt that there should be a larger list of crypto to invest in. 

Eric 

on Trustpilot

5 years ago

As I am new to crypto As I am new to crypto, let alone crypto IRA's, I really have no basis of comparison, so my star rating is probably not accurate. The rollover from my 503b to my iTrust account was painfully slow. I don't know if that is normal, but was caught off guard as I watched the crypto prices climb each day as I waited on the sidelines, anxious to get in. There was a slight pullback just as my funds were processed, which gave me some reprieve as I finally was able to direct my funds into specified crypto's. Now I... read more

Addison Tweedy 

on Trustpilot

5 years ago

Transparent with much lower fees… Transparent with much lower fees compared to other custodians for holding bitcoin in your IRA. 

R.L. 

on Trustpilot

5 years ago

So happy to have found a company that I… So happy to have found a company that I can invest in Crypto for retirement. I am 60 yo and this was God sent!! Experiences have been great thus far.