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Jack Ingram Nissan
- Car Dealers
- Montgomery, AL
About this business
Location details
227 Eastern Blvd, Montgomery, AL, 36117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedAlways experienced great service with y'all. Recently came for service on my car Tuesday and Andrae delivered great customer service!
Never, I mean never go to any of their dealerships. I bought a car gave them almost 2k as a deposit. Months later they never did the financing. I told them to just come and get the car and I went somewhere else. They refused to return my deposit. Now I am car shopping again, and won't be going there.
My local dealer Jack Ingram Nissan attempted to fix a known TSB until my warranty expired in December on my 2022 Frontier. To make it even more unethical and bad business The service manager said they couldn’t recreate the problem anymore and deleted my code history and said there was nothing there. (My obd picked it up before appointment and after return when it came on again… they checked it beginning of this month) Jack Ingram Nissan, you guys should do better. Special shout out to the service rep Payton Arkuszeski in s... read more
Please BE AWARE that the Transmission in the Nissan Murano is defective! My car is 2021, and my transmission is being replaced now 20,000 miles with a remanufactured transmission. I was told that the only thing I could do was report to BBB, and then the call was disconnected. Corporate supported Jack Ingram Nissan's decision. Nissan is aware of this problem with the CVT transmission, yet they continue selling this vehicle. The worst feeling in the world is to be on the interstate in what you thought was a reliable vehicl... read more
Business response:
We're very sorry to hear about your experience Star. Our goal is to get our customers in a safe, reliable ride. As this is not a typical experience for our 2021 Muranos, we can definitely understand your frustration. Please feel free to reach out to us and we hope we can earn back your trust in the future.
They sold me a car with a bad engine back in August of last year and is currently giving me the runaround on repairing it. I have been calling for over a week and they keep telling me the same crap everyday that they are going to give me a call but they never do. This car started giving us problems within a month with the car running hot because there was no oil in the car so we had to pay for an oil change but then it runs hot again so we take it to a local Nissan dealership in Huntsville to find out that the car was sold w... read more
Business response:
We're sorry to hear about your experience Jacquelyne. We never want to sell anyone a car with a bad engine, or any mechanical faults for that matter. We're always looking for ways to improve and we sincerely hope we can make it up to you in the future. Best wishes, Jack Ingram Nissan.
your service managers Mr. Lehan, probably not spelled right,his manager, Bill who is asst. manager don't respond calls till they are directed to do by the financial manager. company not the same. they could make issues right or better but will stick to their pledges to who I guess are focusing on.
Business response:
Brenda Price, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
The service department sucks! My daughter’s car had to have a motor.!when the car was towed in… the air was working! She was told to bring it back in for a diagnostic check! I called the service man that was handling her car. Left various messages and no one returned my calls. After taking the car back, they said something about the compressor! It was another 188 and some change! After paying 4500 for the motor ! Oh the service man was Richard! If something goes wrong again , we’ll go somewhere else! Bad customer service!!!!
Business response:
Rosa Cosby Holston Moore, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you are willing to give us another chance, please reach out to us at (334) 277-5700 to speak to our manager directly. Natasha Ryals Owner Loyalty Manager Jack Ingram Nissan 334-260-7266 NATASHA.RYALS@JACKINGRAM.COM
DO NOT TAKE YOUR CAR TO BE REPAIRED FOR ANYTHING AT THIS DEALERSHIP. I TOOK MY CAR THERE ABOUT A YEAR AGO BECAUSE MY KEY FOB WAS NOT CONNECTING TO THE CAR WHEN I GOT MY CAR BACK ABOUT A MONTH LATER NOT ONLY WAS THE KEYS NOT CONNECTING WITH THE CAR MY GEAR SHIFT WAS NOT WORKING IT WAS GOING IN AND OUT OF GEAR WITHOUT THE CAR BEING ON. THE PEOPLE THERE ARE LIARS I TRIED TO CONTACT CORPORATE OFFICE DIDN'T GET ANY RESULTS THERE YOU WILL BE BETTER OFF TAKING YOUR CAR TO A SHADE TREE MECHANIC YOU WILL GET BETTER RESULTS
Business response:
Hi Shaay Jaay, we regret to hear that you are displeased with your past experience with us. Please feel free to reach out to our service manager with any questions you may have.
You could improve by not selling a car out from under someone. No one needs a sale that bad they have to steal it from someone else. I was patient for 2 weeks while the vehicle was being fixed due to a recall for another salesman to pick up the car with a "sold sign" in it and sale it to someone else.