Jake Jacobs of Mutual of Omaha Mortgage

Business response:

Hi Nicole, Thanks so much for taking the time to leave a review! I'm really glad to hear that you had a good experience with us at Mutual of Omaha Mortgage. If there's ever anything more I can do to help or any feedback you'd like to share to make your experience even better, please feel free to reach out. Your satisfaction is important to me, and I'm here to assist with any of your future needs. Best, Jake Jacobs 

Business response:

Thank you so much, Marion! It was a pleasure working with you on your refinance. I'm thrilled to hear you found the process fast and that I could be there for you every step of the way. If you ever need anything in the future or have more questions, don't hesitate to reach out. Wishing you all the best! 

Business response:

Hi Carol, Thank you so much for your kind words and for taking the time to leave such a positive review. I'm thrilled to hear that you found our interaction professional and efficient. It was a pleasure working with you, and I'm glad I could assist you effectively. Your recommendation means a lot to me, and I’m grateful for your trust. If you ever need anything in the future, please feel free to reach out. 

Business response:

Wow, Jason, this review truly made my day! I really appreciate you taking the time to share your experience. It means a lot to hear that you felt comfortable and supported throughout the entire process. That's exactly what we strive for at Mutual of Omaha Mortgage. Making myself available, especially outside of normal business hours, is just part of ensuring my clients feel valued and prioritized. It was a genuine pleasure working with you too, and I wish you all the best in your new home!  

Business response:

I'm thrilled to hear you had a positive experience with our prompt responses, Wanda. Your satisfaction is our top priority at Mutual of Omaha Mortgage. We value your feedback and your 5-star rating. Thank you for taking the time to leave this review. It was a pleasure assisting you. Jake Jacobs 

Business response:

I'm thrilled to hear that you had a positive experience, Jamie! It was indeed my pleasure to guide you through the process and ensure that everything was clear. I pride myself on being able to provide quick and informative responses. Thank you for entrusting me with your mortgage needs, and for taking the time to give Mutual of Omaha Mortgage such a wonderful rating. I'm here for you anytime you need assistance in the future. Jake Jacobs 

Business response:

Thanks for the amazing review, Erin! I'm thrilled to hear that you had a positive experience working with me. Your feedback is greatly appreciated as it helps me to continually provide a high level of service to our clients. I'm glad I could assist in your journey with Mutual of Omaha Mortgage. Don't hesitate to reach out if you have any more questions in the future. And of course, I would be more than happy to help your friends and family with their mortgage needs. Thanks again, Erin! 

Business response:

Thanks for the high rating and wonderful review, Caroline. It's great to hear that you and your husband were satisfied with the communication throughout the application process. Donna and I aim to keep our clients well-informed and are always here to answer any questions. We're glad we could assist you during this process. Your satisfaction is our primary goal at Mutual of Omaha Mortgage. Thanks again for your kind words. 

Business response:

I'm pleased to hear that you were satisfied with the level of communication during our process, Blair. Keeping clients informed and up-to-date is a priority for us at Mutual of Omaha Mortgage. I'm glad to know that this positively impacted your experience. Your positive feedback and 5-star review are greatly appreciated. Thank you for choosing our services.