Jake Jacobs of Mutual of Omaha Mortgage

Business response:

I'm truly delighted to hear about your positive experience, Kristina. Our priority at Mutual of Omaha Mortgage is to ensure that communication is always clear and that our clients are well-informed throughout the entirety of the process. It's great to know that Donna and I were able to provide you with the level of service that we strive for. Your kind words and the 5-star rating are greatly appreciated. If you have any other questions in the future, don't hesitate to reach out. 

Business response:

I'm thrilled to hear that you found the process seamless and easy, Chelsie! Your feedback about the communication and the ease of uploading documents through our app is much appreciated. It was a pleasure to assist you in your mortgage journey with Mutual of Omaha Mortgage. Always here should you need anything in the future. Thanks for the five-star review! - Jake Jacobs 

Business response:

I'm glad to hear that you had a positive experience, Terri. Keeping my clients informed and being readily available to answer any questions is a top priority for me. I appreciate your feedback and your 4.50-star rating. If you ever have any more questions or need assistance in the future, don't hesitate to reach out. Thanks for choosing Mutual of Omaha Mortgage. - Jake Jacobs 

Business response:

I'm glad to hear that you appreciated my communication and feedback, Kris. Helping answer your questions and make the mortgage process smoother is a priority for me at Mutual of Omaha Mortgage. Your positive review means a lot. Thanks for taking the time to share your experience! 

Business response:

I'm thrilled to hear that you had a positive experience with your refinance, Jordan. It was a pleasure working with you and answering all of your questions. I always strive to provide the best outcomes for my clients and I'm pleased to know that I met that mark with you. I appreciate your top rating and your kind words. If you have any more questions in the future, don't hesitate to reach out. Thanks again for choosing Mutual of Omaha Mortgage! -Jake Jacobs 

Business response:

I'm thrilled to know that you found our process easy and informative, Kevin. Your kind words and wonderful rating mean a lot to me and the entire team at Mutual of Omaha Mortgage. We strive to provide top-notch service to our clients and your feedback reaffirms the hard work we put in. Thank you for taking the time to share your positive experience. 

Business response:

So glad to hear that you were satisfied with our service, Dorothy! I appreciate your patience during the underwriting process. It can indeed be challenging, but Donna and I always strive to ensure a positive outcome for our clients. Thank you for the 5-star rating and for choosing Mutual of Omaha Mortgage. It was a pleasure working with you. 

Business response:

I'm pleased to hear that you had a positive experience, Robin. Your feedback is greatly appreciated. At Mutual of Omaha Mortgage, we strive to provide the best service to our clients. If there's any area where you think we could improve to make it a 5-star experience in the future, please feel free to share. Thanks once again for your time and your trust in my services. 

Business response:

I'm incredibly grateful for your kind words, Michael! It was a pleasure to guide you through the loan process and ensure everything ran smoothly and efficiently. At Mutual of Omaha Mortgage, we always strive to make the process as simple and stress-free as possible. Thank you for your recommendation and high rating, it truly means a lot to me. Don't hesitate to reach out if you have any future mortgage-related needs. Thank you!