Jake Jacobs of Mutual of Omaha Mortgage

Business response:

Thanks for the stellar review, Ryan! I'm thrilled to hear you found our process at Mutual of Omaha Mortgage to be streamlined and quick. I understand some steps might take longer due to personal circumstances, but I'm glad it was all successful in the end. Looking forward to assisting you again in the future. 

Business response:

Hi Elizabeth! I'm thrilled to hear that you found the process easy and comfortable. It was my pleasure assisting you with your loan - no matter how much work it took. I'm here to ensure success for my clients and I'd never consider giving up. Remember, I'm always here if you need any more help in the future. Thanks for the 5-star review and for choosing Mutual of Omaha Mortgage. Rest assured, your success and satisfaction is my top priority. Take care now! 

Business response:

Hey Brian, I'm thrilled to hear your feedback. I always strive to make the mortgage process as straightforward as possible. It's great to hear that you felt I succeeded in that. Thanks again for the high rating and for choosing Mutual of Omaha Mortgage. Look forward to assisting you in the future. - Jake Jacobs 

Business response:

Happy to hear you had a satisfactory experience with me at Mutual of Omaha Mortgage, Nathaniel. Your rating of 4.66 out of 5 stars truly encourages me to keep delivering top-notch service. If there's anything else you need or any questions you may have in the future, please don't hesitate to reach out. Thanks once again for your feedback. - Jake Jacobs 

Business response:

I'm delighted to hear that you found our services up to the mark, Lisa! It was my pleasure to assist you in making the mortgage process seamless. Your satisfaction is my top priority, and receiving a 5-star review from you truly means a lot. I'm looking forward to working with you again at Mutual of Omaha Mortgage. Thanks for sharing your experience. 

Business response:

I'm really pleased to hear that you felt supported during the process, Phyllis. It was my goal to keep things moving forward smoothly for you. I'm grateful for your 5-star rating and your kind words. Thank you for choosing Mutual of Omaha Mortgage. 

Business response:

I appreciate your feedback, Monica. It's clear that we fell short in terms of communication between myself and Dawn. I'm glad to hear Luis was able to step in and make the process smoother for you. We'll definitely work on improving our communication skills to provide a better service in the future. Thanks for bringing this to our attention and giving us the opportunity to improve. 

Business response:

Starr, I'm thrilled to hear that you were satisfied with the service you received. Your feedback means so much to me and the team at Mutual of Omaha Mortgage. I understand the home buying process can sometimes be stressful, so I'm glad I was able to alleviate some of that for you. Remember, I'm always here should you have any future concerns or questions. Thanks for choosing Mutual of Omaha Mortgage and for leaving a stellar review. - Jake Jacobs 

Business response:

Hi Deborah! I'm thrilled to hear that you found our process easy and communication excellent. We strive to make the mortgage process as smooth and straightforward as possible for our customers at Mutual of Omaha Mortgage. Your positive feedback and 5-star rating mean a lot. Thank you for taking the time to share your experience. Until next time, Jake Jacobs.