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James River Pointe
- Apartments
- Richmond, VA
About this business
Location details
435 German School Rd, Richmond, VA, 23225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 2:00 p.m. |
The Aden Park Experience I completed the application for this apartment online. I paid all the necessary fees to move in. Well the day of move-in I received an apartment that I was not expecting. I requested an apartment with all carpet and it was all hardwood. Other than that I have loved living in this apartment. I think that it is a great company. Moreover, this is in a great location. Its not to far from the grocery store and only 10 minutes from the city. I would recommend this for individuals whom do not have a vehicle... read more
Aden Park Garden I just moved in there and the personal are very professional in everything that needs to be done for there care of the community
Feels like home......kinda? I like my apartment for the most part, just a few things: there were a few bugs, it smelled horrible coming in, and there were no lights in the room (you have to buy your own). A few positive things I can say is an exterminator will make a quick appearance, the rooms are nice sized and the bathrooms are nice. The community is also family - oriented, so it'll feel homey
TRASH Donot move here everything about this place is horrible office people rude and nasty and never know how to help you maintenance don’t fix nothing you basically gotta harass them to fix something in your apartment but the office make sure you pay your rent every month i been Here since January and i swear It’s a new problem every week Like contractors fixed the apartment up with they eyes closed… Pest control is horrible honestly don’t think they even come spray when you ask them to … they throw a thousand fees on your ... read more
Business response:
Hi Tia, thank you for taking the time to share your feedback. We’re truly sorry to hear about the ongoing challenges you’ve experienced since moving in. We understand how frustrating it can be when maintenance issues go unresolved, communication falls short, and unexpected fees create additional stress. This is certainly not the experience we strive to provide. We take your concerns about maintenance, pest control, and customer service seriously, and it is clear that we need to improve in these. Our goal is to make sure all ... read more
Don't even think about it I moved here when they were Aden Park, and it was bad then its worst now. No one answers the phone. No one comes to fixes anything in the apartment. They apply fees to your account when they know that you don't owe them anything. I had to get my water fix from something that they changed, and their contractors mess up. To this day no one has come to see if my problem was solved and when I did give then the documentation to show that i fixed it and requested it be credited to my account that has not ... read more
Business response:
We are very disheartened to see that your experience has not been what you or our staff would have wanted it to be. We want to assure you that our staff does what they can to make sure that all issues are addressed and that our residents are more than satisfied with their efforts. We welcome you to reach out to a team member at your earliest convenience to discuss what it is that we may be able to do for you. Thank you kindly - The Team at James River Pointe
A circus I went in to ask if I could view an apartment sometime. They said they wouldn't have one available for viewing until end of May (even though there were several listed online as move in ready). That was one odd thing. Secondly I applied for an apartment. After that I had received an automated email asking me to send the same info that was on the application to two different email addresses since they were missing that information. This email also stated I had 72 hours to do so, or the application would not be ran. Th... read more
Unprofessional Please do not move here. It will be the worst mistake you could ever make. The people in the office never return your calls but then want to send notices and charge you for something you don’t owe. Then when you try to dispute you don’t hear anything. They don’t fix things. They take forever to come and then do a botch job. My tub was peeling and the man used paint that you use on a house to paint it and guess what it peeled right back off. Management is unprofessional at the highest level. Please don’t move h... read more
Business response:
It is disappointing for us to hear that this has been your experience. We would like the opportunity to resolve any issues you were having and discuss any concerns you have. Please give us a call or stop by the office to schedule a time to talk about and assess the situation in more detail with a member of our management team. Thank you kindly - The Team at James River Pointe.
RUN AWAY FAST! It sucks that I can not give them a 0. I moved out 2 years ago. And when I left they were under new management. I painted and had hired some help to clean before leaving. The washer machine had been broken for 6 months and everytime they fixed it, it was never fixed and unded up nearly flooding the apartment. Mold was forming and they lied and called it soot....? There was also someone killed infront of our apartment (we had small children) and shootings happened constantly. The block in front of us the lady h... read more
If you know you know I've been living here for 20 plus years and in the beginning it was fine. However as the apartment owners kept changing and management was passed around to different people, it became significantly noticeably worst. You cannot get anyone on the phone no matter what, especially now during the pandemic where the office is closed to the people. They will tell you to call but they never answer, not even on "follow-up" calls or emails. There is still issues with management relationship with renters; only when... read more
Frequently asked questions about James River Pointe
How is James River Pointe rated?
James River Pointe has a 3.4 star rating with 398 reviews.
When is James River Pointe open?
James River Pointe is closed now. It will open at 10:00 a.m.