Jhoana Kerley - USA Mortgage - NMLS 240547

4.8

Mortgage Lenders
Kirkwood, MO

About this business

Finance Mortgage Brokers Mortgage Lenders

Location details

11040 Manchester Rd, Suite 200W, Kirkwood, MO, 63122, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 5:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	8:00 a.m. to 5:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.8398 reviews

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Daniel B B.

7 years ago

My cash-out refinance was very unique and the Kerley Team had the expertise to overcome every obstacle that presented itself throughout the process and get the loan closed quickly.

Daniel M.

8 years ago

Jhoana always answered or returned my calls swiftly. She was very knowledgeable, and she worked within my circumstances to make this house happen. All I had to do was sign the paperwork. Awesome!

James B.

a year ago

We did not work with Jhoana we dealt with Wes. A per named I believe Rick Migano did not inform us on a Friday of our closing until 1 hour before. We live at n Foley and he closing was in Dr Peter’s and on a Friday. We were told that he was supposed to call us at 10 AM that morning. We could’ve been out of town or very far away from home and we may not have made it to our closing. His communication was terrible. That was mainly one of the only hiccups through this whole process. he was lucky that we were at home mowing grass... read more

Business response:

Thank you for your feedback but I'm sorry to hear that there were some areas that could have been improved. I'll take your feedback into consideration and work to make the process even better for future clients!

Sarah N.

2 years ago

There are so many things that are wrong with this company an their services...

Business response:

We are sorry to hear about your experience with USA Mortgage, Sarah. It's disappointing to learn that our services failed to meet your expectations. We take pride in delivering excellent customer service and satisfaction, and we apologize for falling short in this instance. We appreciate the feedback you've provided, and we will use it to improve our operations. Thank you for bringing this matter to our attention.

Blanca H.

3 years ago

Be more professional . Look at the information given to you instead of constantly asking for the same info and documents repeatedly

Business response:

Dear Blanca, Thank you for taking the time to share your feedback. We are looking into what happened with your transaction. Please feel free to reach out to complaints@usa-mortgage.com with any additional information. We’re committed to providing excellent customer service.

Blake F.

3 years ago

I honestly did not feel like the customer. The lack of communication between team members was unsettling to say the least. Seemed very inefficient and put us in a situation where we had to answer the same question on multiple occasions.

Business response:

Customer satisfaction is our top priority, and we are truly sorry that wasn’t demonstrated to you. Your feedback is important and will be used to improve our services. Please let us know if you have any additional concerns or comments at: complaints@usa-mortgage.com

Kimberly R.

4 years ago

To complete the process of purchasing my home the process was about two months long. Throughout this process, I spoke to Mrs. Jhoana only twice. When her team (JoJo Team) emailed me asking for documents I immediately sent them over. However, a week or so would pass before someone else from JoJo's team would email me and ask for the same documents. In addition, when myself or my realtor emailed asking for clarity on something there was a sense of attitude for example "per my last email".

Stacey G.

4 years ago

ProActive Communication. We were very upfront in that out down payment was to come from the sale of our house. 3 weeks before closing I had to call to see what plan B was because our house had not sold and she was aware it was not sold. I did not hear anything back until I reached back out 1 week before closing at which point we had to scramble to figure out a plan. Not all of this is Jhoana's fault however had she been upfront and proactive I would have had time to plan instead of react.

Louis H.

5 years ago

The Kerleys are a Great team