This profile has been claimed by the business owner or representative.
JOEY Bell Tower
- Restaurants
- Edmonton, AB
About this business
Location details
10310 101 St NW, Edmonton, Edmonton, AB, T5J 4X1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
The food was good. However, the service was not good. Maybe our server was having a bad day, but they did not act like they wanted to be there. We were there to celebrate a birthday and I made a note of it in our booking but they must have missed it. I did tell our server half way through the meal, requesting a birthday dessert. Additionally, our server didn’t check in on us often, we would flag another server down for drinks and more water. When they did come to check in on us, they forgot to put our drink order in so we w... read more
Business response:
Hello Amber, Thank you for taking the time to share this review and feedback. This is not the JOEY standard, and I sincerely apologize for this. I would love the opportunity to discuss this with you further and have you back in to make this right for an experience on us. Sincerely, Sincerely, Lauren Dahl Guest Service Manager
Our server was great at the beginning then he forgot about us after taking our food order no refills on our pop or another drink order . All of our food came out cold. Had to wave him down to refill our waters. Told us we would get a free dessert and completely forgot . we waited over 30 minutes for the bill . We feel really let down by this location . 2 hours and 15 minutes we were there for 4 people . Overall ,beautiful restaurant
Business response:
Hello Grace, Thank you for taking the time to leave us a review. I would love the opportunity to hear more about your experience, and see if their is anything we can do to ensure your next time dining with us is a 5 Star experience. Sincerely, JOEY Bell Tower
Total disappointment for a birthday celebration. Service seriously lacking and food just ok. Both surprising given the location. Add $34 for parking - we won’t be back.
Business response:
Hello Karen, Thank you for taking the time to share your feedback regarding the food and service. I sincerely apologize it was not up to your and the JOEY standard. I would love the opportunity to discuss your experience further with you and see if we can make this right. Sincerely, Kirsten JOEY Bell Tower
I made a reservation for Dec.31 at 12:00 am. They called me and said they close at 12 am. So we moved the reservation to 10:45 pm. But they also changed the date to December.30. So now I have no reservation at all as it’s booked up
Business response:
Thank you for letting us know Ryan! I am happy I was able to get in contact with you to get this changed back! Please let us know how your experience was! Sincerely, Harlie Hewett General Manager
Menu changed items less then stellar not appealing .Poor value for money.for the items we chose
Business response:
Thank you for your review Lynndy. We're sorry to hear about your experience, I'd love to hear more. Please feel free to email abbie.mota@joeyresturantscom if you'd like to chat! Abbie Mota Guest Service Lead Joey Bell Tower
It was a slow night and even slower service. Food was
Business response:
Thank you for the great review Dan! We appreciate your time and feedback. See you again soon! Sincerely, Harlie Hewett JOEY Bell Tower
We ha booked a reservation for 5 pm so we could attend a concert for 7 pm. When being seated we we're told (by the hostess) that we had to leave by 7:30 pm due to another reservation?? Even know we felt this was a rude ask, we also felt we would already be at a concert so it wouldn't be an issue. At 6:15 pm we ordered a final round of drinks and asked for our bill, not even 5 mins later the same hostess came to our table and told us we needed to finish up and leave so they could get the table ready for another reservation at... read more
Business response:
Hello Daniel, Thank you for taking the time to share your feedback. I sincerely apologize for the experience you had while dining with us—this is not the standard of service we aim to provide. I would really appreciate the opportunity to connect with you directly and see how we can make this right for you on a future visit. I’ve shared my contact information below and look forward to hearing from you. Warm regards, Harlie Hewett General Manager JOEY Bell Tower
Arrived 7 minutes before two groups get seated and was served after both of them. Then told waitress that a wanted a couple of raw sugars with coffee still forgot and wait awhile and coffee got cold
Business response:
Hello Ken, Thank you for taking the time to share this feedback with us. We take feedback very seriously and would love the opportunity to make your next time at JOEY Bell Tower up to our standard. I look forward to hearing from you, Sincerely, Harlie Hewett General Manager JOEY Bell Tower
Frequently asked questions about JOEY Bell Tower
How is JOEY Bell Tower rated?
JOEY Bell Tower has a 4.7 star rating with 7,953 reviews.
When is JOEY Bell Tower open?
JOEY Bell Tower is closed now. It will open at 11:00 a.m.