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JOEY Burrard
- Restaurants
- Vancouver, BC
About this business
Location details
820 Burrard St, Vancouver, Vancouver, BC, V6Z 1X9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 1:00 a.m. | |
| Tue | 11:00 a.m. to 1:00 a.m. | |
| Wed | 11:00 a.m. to 1:00 a.m. | |
| Thu | 11:00 a.m. to 1:00 a.m. | |
| Fri | 11:00 a.m. to 2:00 a.m. | |
| Sat | 11:00 a.m. to 2:00 a.m. | |
| Sun | 11:00 a.m. to 1:00 a.m. |
We were having our 30th wedding anniversary, lovely reception from hostess, but the information she tried to relay about our anniversary didn’t get transmitted to the wait staff, who were nice, but didn’t get a desert or anything, and our waitress had no idea. We accidentally left a phone battery charger, went back for it, gone. Food was ok, not worth the up-charge, quality was lacking in the meat and temperature of the cooking (ordered medium rare and got medium well), on both steaks. Not enough to upset a special occasion,... read more
Overall it’s a great place to eat, but their recent change to the happy hour menu makes happy hour more of a sad hour. You’ll rather buy the full priced meals than eat off the sad hour menu.
We sat outside on patio, which was why it was quiet and there were very few other diners on patio with us. Service was extremely slow. We barely saw our waitress. Disappointed to see 4 drinks costing far more than our 2 entrée and dessert! Bring $!
Business response:
Apologies for any inconvenience during your visit. We will take your comments into consideration. Thank you for letting us know.
Your service/Server is not pleasant, not even giving a nice smile just a smirk 😏 and no customer service at all. Please remind her part of her job is to make her customers feel good, important for customer service. She is just like a robot and her demeanor is not at all pleasant and friendly. Maybe she do not like what she is doing. Just an observation.
Business response:
We value your input and apologize for any inconvenience caused during your visit. Please feel free to contact us at (604) 683-5639 to discuss your experience further.
The music was very loud and hard to hear conversation at our table
Business response:
We take your feedback seriously. The music volume will be addressed. Thank you for reaching out.
It might have been because I went to eat on a busy day, but it was too difficult to get the waitress’s attention, and I lost my appetite when I saw what looked like a server assistant carrying 4-5 clean drink glasses by the rims with all fingers to the bar..
Food was amazing!!! Everything tasted great. Service was horrible. Very, very slow. Walked by many times and ignored. Knew it was a birthday and did nothing. Waited for the bill for 15+ minutes. Tipping starts at 18%. Forced to overtip when not earned. UPDATE Reached out to the manager as she request requested. NO reply.
Business response:
Hi Geri-Lynne, I have reached out to you via email and look forward to hearing back from you! Madelyn Weilmeier - Guest Service Manager
Starter was delicious (prawn wraps) I ordered steak frites fir main which was also good but my wife chose ravioli with steak. Her steak was quite tough. Unfortunately both the mains were delivered to the table while we were still eating our starter After our main we sat for about 30-35 mins finishing our wine and no one approached to ask if we wished a sweet and we had to go to the desk to pay the bill as staff came no where near us. I had visited here about 10 years ago but very disappointed this time
Frequently asked questions about JOEY Burrard
How is JOEY Burrard rated?
JOEY Burrard has a 4.7 star rating with 13,926 reviews.
When is JOEY Burrard open?
JOEY Burrard is open now. It will close tomorrow at 1:00 a.m.