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JOEY Burrard
- Restaurants
- Vancouver, BC
About this business
Location details
820 Burrard St, Vancouver, Vancouver, BC, V6Z 1X9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 1:00 a.m. | |
| Tue | 11:00 a.m. to 1:00 a.m. | |
| Wed | 11:00 a.m. to 1:00 a.m. | |
| Thu | 11:00 a.m. to 1:00 a.m. | |
| Fri | 11:00 a.m. to 2:00 a.m. | |
| Sat | 11:00 a.m. to 2:00 a.m. | |
| Sun | 11:00 a.m. to 1:00 a.m. |
Once we were served it was really good service but we waited over 20 minutes to be greeted by our waitress and order drinks.
We had a reservation in the dining room and we were told they were overbooked so we were seated in the lounge. The lounge was very very loud, which is why we had specifically made a reservation in the dining room. We ended up leaving and going to Earl’s Kitchen which was excellent and not deafening.
Very poorly presentation of dishes
Business response:
Hi Opentable , Thank you for taking the time to leave us a rating. We take feedback very seriously and want to know where we missed the mark to ensure an outstanding experience for your next visit. If you could email me at mbliss@joeyrestaurants.co m, I would like to discuss your experience with us further. We look forward to hearing from you soon, The JOEY Restaurant Team
Stuck in the bathroom trial. Worst table location
Business response:
Hi Opentable, Thank you for visiting JOEY and taking the time to leave your review. We would love to discuss your experience further in order to provide a better experience for your next visit and see where we can improve our service standards. If you could email me at mbliss@joeyrestaurants.co m, we'd greatly appreciate your feedback. We look forward to hearing from you soon, The JOEY Restaurant Team
I had gift cards to use so I was treating some friends to a very nice lunch and we were all getting together for the first time since my husband passed away a few months ago and everyone got their beverages and I had ordered my Chardonnay and Waited and waited Only to have the server return when the other four people have have finished their drinks to say that there was no Chardonnay by the glass. I asked if they could open another type of Chardonnay so I could have one glass of wine and they said no so everyone enjoyed the... read more
Business response:
Hi Christina, Thank you for taking the time to leave us a review. I'm so sorry to hear that we missed the mark on such an important outing with friends. I would love the opportunity to connect with you further and get more details on how we can provide a better experience for our guests. Please feel free to reach out at mbliss@joeyrestaurants.co m. I look forward to hearing from you and I am truly sorry for your loss. Kindly, Melissa | Assistant General Manager
Seated right away and greeted by several staff. Our server wasn't the smartest and got easily confused. Good was good. Arrived hot and fresh. There was a mouse on the patio which was very disconcerting. No one seemed to care. Definitely not a menu I'd be likely to come back for.
Business response:
Hi Raven, I am happy to hear that multiple staff members engaged with your table. We strive to always have team service at the Joey Restaurant Group. We unfortunately can not control mice outside but we have a regular company that keeps us up to code. Thank you very much for the review.
After sitting there for a 1/2 hour thankfully another server noticed we hadn’t been helped and came over to take our drink order and later our food order. Not sure what happened to our server.
Business response:
Hello Opentable, Thank you for choosing JOEY for your experience and taking the time to leave your review. We would love to discuss your feedback further, as it helps us improve our service standards and provide a better experience for our guests. Please email us at mbliss@joeyrestaurants.co m at your earliest convenience. We look forward to hearing from you soon, The JOEY Restaurant Team
Frequently asked questions about JOEY Burrard
How is JOEY Burrard rated?
JOEY Burrard has a 4.7 star rating with 13,927 reviews.
When is JOEY Burrard open?
JOEY Burrard is closed now. It will open at 11:00 a.m.