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JOEY Burrard
- Restaurants
- Vancouver, BC
About this business
Location details
820 Burrard St, Vancouver, Vancouver, BC, V6Z 1X9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 1:00 a.m. | |
| Tue | 11:00 a.m. to 1:00 a.m. | |
| Wed | 11:00 a.m. to 1:00 a.m. | |
| Thu | 11:00 a.m. to 1:00 a.m. | |
| Fri | 11:00 a.m. to 2:00 a.m. | |
| Sat | 11:00 a.m. to 2:00 a.m. | |
| Sun | 11:00 a.m. to 1:00 a.m. |
We had a show to go to and a reservation but wait o we 20 minutes to get seated and couldn’t take full advantage of happy hour because we had to wait longer to be seated. Otherwise food and waitress were great:)
Business response:
Thank you for sharing your feedback! I’m so glad to hear you enjoyed the food and that your server took great care of you. I’m sorry, however, that you had to wait 20 minutes past your reservation time to be seated, especially when you had a show to get to. I completely understand how that would impact your ability to enjoy our Happy Hour as well. I’ve reached out to you privately as I’d love the opportunity to connect, learn more about your experience, and find a way to make this right. I hope we have the chance to welcome... read more
Our original review reflected our feelings leaving the restaurant but with Kelsey’s immediate diligence to make it right we can honestly say this is why we keep coming back. Thank you Joeys and thank you especially to Kelsey for persevering to make it feel right.
Business response:
We are pleased to hear that Kelsey was able to make things right for you. Thank you for your wonderful feedback! Georgia Malamas Guest Service Lead JOEY Burrard
Business response:
Hi Taylor, Thank you for taking the time to leave us your feedback. We’re sorry to see that your experience fell short, particularly with the food. I’ve reached out to you personally as I’d really appreciate the opportunity to learn more about your visit and see how we can make things right. We hope to have the chance to welcome you back and provide the experience we strive for. Kelsey Bryant Guest Service Manager JOEY Burrard
I’ve liked Joey‘s a lot in the past, but this was not a good experience. They got our order wrong. They don’t know how to make a Shirley Temple and when we asked about it, they said that was what a Shirley Temple was meanwhile, we’ve had 1 million Shirley Temple’s anyway they easily replaced the drink. The only good part of the whole experience was the donuts. And bonus the bathroom did not have a handle on the door to get out and one of the sinks out of order and the soap things are out of order. It’s just really not what i... read more
Business response:
Hi Sarah, Thank you for taking the time to share such detailed feedback. I’m especially sorry to hear this experience felt so different from the JOEY you’ve enjoyed in the past. From the order being incorrect, to the Shirley Temple mix-up, and the issues you encountered in the washroom, there were clearly several points where we missed the mark. I’m glad we were able to replace the drink for you, and I’m happy the donuts were at least a bright spot in your visit. That said, we know one positive item isn’t enough to make up... read more
Mediocre food. Slow service. Disappointing overall as Joey is usually reliable.
Business response:
Hi Nicole, Thank you for sharing your feedback. I’m sorry to hear that both the food and service fell short, especially knowing that you’ve generally found JOEY to be reliable. I’ve sent you an email directly as I’d really appreciate the opportunity to learn more about your visit and see if I can make this right. Warmly, Kelsey Bryant Guest Service Manager JOEY Burrard
Business response:
Hi Josephine! Thank you for taking the time to leave us a review. I'm sorry to see that your recent visit didn't meet your expectations. I've just sent you an email in hopes of learning more about your experience, as I'd really appreciate the opportunity to understand what happened and see if there's a way to make things right. Warmly, Kelsey Bryant Guest Service Manager JOEY Burrard
We made a reservation online for 5pm. Once we got there we still had to wait to get a table. Our reservation was given to a different customer. If I had not gone up and asked the hostess why we were not being seated we may have never been sat or been waiting for an extremely long time.
Business response:
Hi Jaylene, Thank you for taking the time to share your feedback. I'm very sorry to hear about the confusion with your reservation and the wait you experienced—that's certainly not the level of service we aim to provide. I've reached out to you directly via email so we can learn more about what happened and hopefully make this right for you. I look forward to connecting with you soon. Kelsey Bryant Guest Service Manager JOEY Burrard kelsey.bryant((at))joeyrestaurants.com
We've eaten at Joey's several times and the experience was excellent. They checked off every box. This time was disappointing. They were not busy and had ample staff, yet plates were cold, food luke warm, and we waited for our entrees to be served. A medium steak was served rare, blue and cold. A cod dish was warm on cold rice. Yes, they compensated by offering a free dessert, but we still had a very disappointing dining experience.
Business response:
Hi Herb, Thank you for your continued support and for taking the time to share your feedback. I'm truly sorry we missed the mark during your recent visit. I've reached out to you personally via email, as I'd love the opportunity to learn more and make this right. I hope we have the chance to welcome you back for the experience you've come to expect from us. Kelsey Bryant Guest Service Manager JOEY Burrard
Service was terrible and food marginal! Took 10-15 mins to get our bottle of wine. Had to ask twice for water and twice for extra pita bread! When the bread finally came the server placed it or threw it on top of two dirty dishes on the table!
Business response:
Hi Jana, Thank you for taking the time to share your feedback. I'm so sorry to hear that your experience didn't meet your expectations. Waiting for your wine, having to ask multiple times for water and pita bread, and the way your table was handled are certainly not reflective of the level of hospitality we strive to provide. I've reached out to you directly via email in the hopes of finding a solution and making things right. Thank you again for bringing this to our attention, and I hope we have the opportunity to restore y... read more
Frequently asked questions about JOEY Burrard
How is JOEY Burrard rated?
JOEY Burrard has a 4.7 star rating with 15,135 reviews.
When is JOEY Burrard open?
JOEY Burrard is open now. It will close tomorrow at 1:00 a.m.