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JOEY Burrard
- Restaurants
- Vancouver, BC
About this business
Location details
820 Burrard St, Vancouver, Vancouver, BC, V6Z 1X9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 1:00 a.m. | |
| Tue | 11:00 a.m. to 1:00 a.m. | |
| Wed | 11:00 a.m. to 1:00 a.m. | |
| Thu | 11:00 a.m. to 1:00 a.m. | |
| Fri | 11:00 a.m. to 2:00 a.m. | |
| Sat | 11:00 a.m. to 2:00 a.m. | |
| Sun | 11:00 a.m. to 1:00 a.m. |
It was an unfortunate visit this New Years eve, I was running late and called ahead to notify the staff, the staff answered and confirmed that it was ok. When I arrived I was rudely told that I did not call, and that my table was given away, because they assumed I was not coming. I was not notified and I had arrived less then 10 minutes after my reservation time and well within the time I stated on the call. I was told to wait about 10 minutes until they got another table, and was not offered the complementary bubbly as all ... read more
Business response:
Hi Shania, Thank you for taking the time to leave a review. I’m truly sorry to see that we did not meet your expectations during your visit. We strive to provide every guest with an exceptional experience, and it’s clear that we fell short. If you would be willing to share any additional details about your visit, I would greatly appreciate the opportunity to learn from your feedback and see if there is a way we can make things right. Please feel free to reach out to me directly at kelsey.bryant(at)joeyrestaurants.com. Ki... read more
Thank you so much for the care and concern in making sure our experience was great.
Business response:
Hi there, Thank you for taking the time to leave a review. We’re sorry to see that your experience was a 2-star visit, and that we clearly didn’t meet your expectations. While we don’t have specific feedback from your visit, we take all guest experiences seriously and would really value the opportunity to understand what went wrong. If you’re open to it, please feel free to reach out to me directly so we can learn more, address any concerns properly and find a way to turn your experience around. Thank you again for your ... read more
Really slow and unfriendly services. Very disappointing
Business response:
Hi there, Thank you for taking the time to share your feedback. I’m sorry to hear that your experience with us fell short of expectations. Slow and unfriendly service is certainly not the standard we aim to provide, and I completely understand how that can impact your overall visit. I’ve reached out to you directly so we can learn more about what happened and have the opportunity to make this right. Thank you again for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to welcome ... read more
Date at Joeys. Asked to be in the dining room and a low table as part of the reservation. Shown to a high table in the bar. Asked for another table, given a low table in the bar. The soccer game was on. Very loud! Not the atmosphere we wanted. Drinks took forever to come and then once they did, our food showed up right afterwards. Food was fine but not fantastic. Don’t think I’ll be back.
Business response:
Hi there, Thank you for taking the time to share your feedback. I’m sorry to hear that your visit did not reflect the experience you were hoping for, especially for what was meant to be a special date night. I’ve reached out to you directly so we can connect further and learn more about what happened during your visit. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future. Kelsey Bryant Guest Service Manager JOEY Burrard
Worst service ever, didn’t expect from Joey, manager wasn’t even showed interest in conversation
Business response:
Hi Vaijayanti, Thank you for taking the time to share your feedback. We are sorry to hear that your birthday celebration did not meet the level of hospitality and service we strive to provide. Creating memorable experiences for our guests is incredibly important to us, and it is disappointing to learn that we fell short on this occasion. Our General Manager has reached out directly to learn more about your experience and continue the conversation personally. We appreciate you bringing these concerns to our attention and are... read more
Food was great and staff made sure everything was great for our group!
Business response:
Thank you for taking the time to leave us feedback. I’m sorry to see that your experience with us did not fully meet expectations. We always strive to provide exceptional food, service, and hospitality, so it’s disappointing to know we missed the mark during your visit. Your feedback is truly appreciated, as it helps us identify areas where we can improve. I would welcome the opportunity to learn more about your experience and see how we can make things right. Please feel free to reach out to me directly at kelsey.bryant@j... read more
It was one of the worst experiences ever. We got sat down for our 8pm reservation. We sat for about 11 min no service no water, no one even came to the table. Some guy that worked there was walking past I asked him I mid we could be served he acknowledged that we have been waiting over 15 min and what your not served yet.!!he went to talk to a manager, still nothing waited another 7-8 min finally manager came only took our orders and that was it.! We had no water still, no table settings. Meanwhile table next to us table ... read more
Business response:
Hi there, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. What you’ve described is completely unacceptable and not at all reflective of the standard of hospitality we aim to provide at JOEY. Being seated and then left without service, water, or basic table setup for an extended period of time is frustrating, and I can absolutely understand your disappointment. The inconsistency in attention you experienced between tables is also concerning and something we take very ... read more
I was very disappointed with my overall dining experience tonight. I am a regular customer at Joey Burrard, and generally quite happy with the service and food quality. Tonight we ordered the Japanese yoga appetizer to share, and the dish arrived cold. We let our server know promptly, and she mentioned she would let a manager know and took the dish back to the kitchen. We never got to speak to a manager as nobody came to acknowledge the complaint. The second batch of global arrived, and was marginally warmer, but not hot. Th... read more
Business response:
Hi there, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience this evening. As a long-time guest of JOEY Burrard, your continued support means a great deal to us, and I’m very disappointed to hear that we didn’t deliver the level of service and hospitality you’ve come to expect. What you’ve described regarding the temperature of your appetizer, the delay and lack of managerial follow-up, and the billing concerns is not reflective of our standards. I also want to sincerel... read more
Frequently asked questions about JOEY Burrard
How is JOEY Burrard rated?
JOEY Burrard has a 4.7 star rating with 15,135 reviews.
When is JOEY Burrard open?
JOEY Burrard is open now. It will close tomorrow at 1:00 a.m.