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JOEY Burrard
- Restaurants
- Vancouver, BC
About this business
Location details
820 Burrard St, Vancouver, Vancouver, BC, V6Z 1X9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 1:00 a.m. | |
| Tue | 11:00 a.m. to 1:00 a.m. | |
| Wed | 11:00 a.m. to 1:00 a.m. | |
| Thu | 11:00 a.m. to 1:00 a.m. | |
| Fri | 11:00 a.m. to 2:00 a.m. | |
| Sat | 11:00 a.m. to 2:00 a.m. | |
| Sun | 11:00 a.m. to 1:00 a.m. |
Canada vs USA Watch Party Experience I had a reservation for the Canada vs USA hockey gold medal watch party on 02/22/2026 and arrived before the game started. I was checked in and then seated in a completely separate area with just two other people, while the main room was clearly where the atmosphere was. I was told there was “absolutely no space,” despite having a reservation for the event. To make matters worse, the broadcast in this secluded room was nearly a minute behind the main room. Every cheer or reaction from t... read more
Business response:
Hi Probuddho, Thank you for taking the time to share such detailed feedback about your experience during the Canada vs. USA watch party. I’m really sorry to hear that the start of your visit felt confusing and isolating, especially for an event that should have been centered around the energy of the game. Being seated in a separate space with a delayed broadcast would definitely take away from the watch party experience, and the lack of communication and initial service you described is not the level of hospitality we aim to... read more
My salad came with the wrong protein and by the time the new salad was made and brought out, my entire party was done eating. It took quite a while for the waitress to get to the chef — as we could see the interaction in the kitchen. Disappointing while there for a birthday celebration.
Business response:
Hi Katlyn, Thank you for taking the time to share your feedback. I am very sorry to hear that your birthday celebration was impacted by this experience. Receiving the wrong protein is disappointing in itself, but having to wait for a replacement while the rest of your party finished their meals is especially frustrating. We understand that meals should be enjoyed together, and we clearly missed the mark in delivering a seamless dining experience for you and your guests. I would welcome the opportunity to make this right. ... read more
Very disappointing experience at JOEY Burrard. This was actually our second negative experience here. On a previous visit, our group was moved around multiple times due to poor reservation coordination during a birthday celebration. Most recently, we booked a 2:00 a.m. reservation through OpenTable, only to be told shortly before arriving that the kitchen was already closing and they could no longer accommodate food service. It was extremely frustrating and misleading to allow late reservations online if the kitchen is no l... read more
Business response:
Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent visit, as well as your previous experience with us, did not meet the standards we strive to deliver. We understand how frustrating it must have been to make plans around a late-night reservation only to learn that our kitchen was no longer able to accommodate food service, and we're disappointed to hear that your interaction with a member of our team further impacted your evening. At JOEY, we take great pride in creating memora... read more
Food was below average in appearance and taste. Told twice the bourbon I ordered was Not available and I received my 3rd choice in an unclean glass. Waitress was attentive but high strung. Thumping music was loud to the point of obnoxious.
Business response:
Hi Blair, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your visit fell so far short of expectations. I can understand how frustrating it would be to order multiple drinks only to find they were unavailable, and receiving your eventual drink in an unclean glass is completely unacceptable. On top of that, hearing that the food was below average in both presentation and taste, combined with the volume of the music impacting your experience, is very disappointing to read. While ... read more
Business response:
Hi there, Thank you for your feedback. I’m very sorry to see that your experience with us did not meet expectations. We always strive to provide exceptional food, service, and hospitality, so it’s disappointing to know we missed the mark during your visit. As this review is anonymous, I’m unfortunately unable to connect with you directly, but I would genuinely appreciate the opportunity to learn more about your experience and see how we can improve. If you’re open to it, please feel free to reach out to me privately at k... read more
Our food came out before our drinks No cutlery Table was dirty Top 10 worse experiences I’ve had in the last decade.
Business response:
Hi Karl, I’m very sorry to hear about your experience and appreciate you taking the time to share this feedback. The issues you described — drinks arriving after food, missing cutlery, and a dirty table — are all fundamentals of service and hospitality that we should be executing properly every time. I can completely understand how frustrating and disappointing this visit must have felt. Reading that this was one of the worst dining experiences you’ve had in the last decade is incredibly difficult to hear, and it’s certai... read more
The food caused me food poisoning and was sick for two days. I didn’t have anything else that could be causing me to feel sick but something about this meal was off.
Business response:
Hi Farya, Thank you for bringing this to our attention. I’m very sorry to hear that you became ill after dining with us. We take matters regarding food safety extremely seriously. I can understand how upsetting and uncomfortable this experience must have been, especially being sick for multiple days afterward. I would greatly appreciate the opportunity to speak with you directly to gather a few more details about your visit so we can properly investigate this with our culinary team. Please feel free to contact me directly... read more
I have been to Joey’s many times and loved it every time, but this experience was enough to make me question if I will go back. The waitress had a group next to us and kept serving them and not paying any attention to us. We had to ask someone else walking by for water and for our waitress because we were ready to order. She never came to ask how our food was or even to clean our table. Again, someone else had to do it. We asked for a dessert and it took a super long time to come. I get that you have waitresses that ma... read more
Business response:
Hey Lucie, Thank you for taking the time to share such detailed feedback with us. I’m truly sorry to hear about your recent experience, especially as someone who has consistently enjoyed dining with us in the past. It’s very disappointing to hear that you felt overlooked throughout your visit and had to rely on other team members for basic elements of service like water, clearing plates, and even placing your order. Regardless of how busy the restaurant may be or a team member’s level of experience, you should never feel i... read more
Business response:
Hi Chris, Thank you for visiting JOEY and taking the time to leave your review. We would love to discuss your experience further in order to provide a better experience for your next visit and see where we can improve our service standards. If you could email me at kelsey.bryant@joeyrestaurants.com, we'd greatly appreciate your feedback. We look forward to hearing from you soon, Kelsey Bryant Guest Service Manager JOEY Burrard
Frequently asked questions about JOEY Burrard
How is JOEY Burrard rated?
JOEY Burrard has a 4.7 star rating with 15,135 reviews.
When is JOEY Burrard open?
JOEY Burrard is open now. It will close tomorrow at 1:00 a.m.