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John V. Schultz Furniture & Mattress
- Furniture Stores
- Erie, PA
About this business
Location details
7200 Peach St, Erie, PA, 16509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
No pressure salesman Ringo answered all our questions and helped us save on our new living room sectional! Better selection and better priced than the New Bobs Discount Furniture in Erie.
Business response:
Hello Thomas, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at John V. Schultz. Your review is a testament to their hard work. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@johnv.com or call us at (814)-868-7140. Thank you, John V. Schultz Furniture team
Cody was very informative, professional, pleasant and attentive.
Business response:
Hello Robert Quinn, we are so glad that our team made your experience a great one. Thank you for the awesome review! We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@johnv.com or call us at (814)-868-7140. Thank you, John V. Schultz Furniture team
You have already shown you are not going to or could really care less! We have bought 2 mattresses in the past. Plus the purple pillows that are very expensive. We came in to purchase a new pillow was told by our salesman who sold us the purple mattress and bedroom set, next time we come in and need to buy any accessories we will get at least a 10% discount ! Tried to get that today on another purple pillows was told oh no we can’t do that. While 3 of the personnel fumbled around saying oh no can’t do that wow $20 you could ... read more
Business response:
Hello Danny, thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you have encountered throughout your time as our customer. We truly value your loyalty and the multiple purchases you have made with us, including the two mattresses, the bedroom set, and the purple pillows. We deeply regret the miscommunication that occurred regarding discounts. Regarding the discount on the purple pillows, we want to clarify that we do carry price-controlled merchandise ... read more
Walked right past a bunch of associates to purchase a new mattress and boxspring waited around 20 minutes. No associates to help told the associate what I wanted was very confused. Told him I had my credit card to pay for everything tried setting me up for a payment plan I believe if a customer comes in tells you what you want as a card in hand to pay for it. It should be simple In-N-Out in 10 minutes if the products in stock now I have to wait till next Tuesday because the product was not in stock if I could’ve gave a negat... read more
Business response:
Thank you for bringing this to our attention. We understand your frustration with the wait time and service confusion. We sincerely apologize that you had to wait 20 minutes without receiving assistance from our associates, especially when you were ready to make a purchase with your credit card in hand. This is clearly not the level of service we strive to provide our customers. We also regret the confusion regarding your payment method and that our associate attempted to set up a payment plan when you had already indicated ... read more
The Delivery people did not put assemble my bed together after paying for it to be assembled. Also, the driver knocked down my telephone line. I am going to have to call the telephone company to send a technician to come out and fix it and I am going to probably be charged. The worst delivery service I have ever had. I called and made a complaint and the customer service team agent was no help. She told me that someone would be calling me and I still haven’t received a phone call.
Business response:
Hi Letitia, we are disheartened that we have missed the mark in providing you with an experience that exceeds expectations. Your recollection of events is sadly not in line with the standards that have made John V. Schultz Furniture and Mattress a leader in the furniture industry. We sincerely apologize and thank you for the opportunity to address your concern. Please email us at customerinquiry@johnv.com or call us at (814)-868-7140, so that we can address your personal concerns. Thank you, John V. Schultz Furniture tea... read more
Takes too long to get the furniture as always. No one ever knows when the furniture is coming in. I spoke with exactly 4 different people and got 4 different answers
Business response:
We are disappointed to hear about inventory delays and miscommunication. We understand how frustrating it must be to receive different answers from four different people regarding your furniture timeline. This inconsistency in communication is not the experience we want our customers to have. We acknowledge that the extended wait times for furniture and the lack of clear information about arrival dates have caused you inconvenience. We will use your feedback to make us better and work on improving our inventory tracking and ... read more
Better quality products and customer service
Business response:
Hi Justin, we are disheartened that we have missed the mark in providing you with an experience that exceeds expectations. Your recollection of events is sadly not in line with the standards that have made John V. Schultz Furniture and Mattress a leader in the furniture industry. We sincerely apologize and thank you for the opportunity to address your concern. Please email us at customerinquiry@johnv.com or call us at (814)-868-7140, so that we can address your personal concerns. Thank you, John V. Schultz Furniture team
NO HASSLE, SALESMAN WAS VERY INFORMATIVE, HE FOUND WHAT WE WERE LOOKING FOR RIGHT AWAY.
Business response:
Hi Debra, thank you very much for sharing your experience while shopping with us. Your feedback provides inspiration to our team to continue providing exceptional service. We look forward to seeing you again soon. If there is anything we can do to assist you, please email us at customerinquiry@johnv.com or call us at (814)-868-7140. Thank You John V. Schultz Furniture team
Great selection. Oliver was excellent!
Business response:
Hello Paul Perowicz, we are so glad that our team made your experience a great one. Thank you for the awesome review! We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@johnv.com or call us at (814)-868-7140. Thank you, John V. Schultz Furniture team
Frequently asked questions about John V. Schultz Furniture & Mattress
How is John V. Schultz Furniture & Mattress rated?
John V. Schultz Furniture & Mattress has a 4.6 star rating with 3,749 reviews.
When is John V. Schultz Furniture & Mattress open?
John V. Schultz Furniture & Mattress is open now. It will close at 8:00 p.m.