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John V. Schultz Furniture & Mattress
- Furniture Stores
- Erie, PA
About this business
Location details
7200 Peach St, Erie, PA, 16509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
when i walked in i wasn’t greeted ! i also had to ask someone to help me ! everyone just starred at me.
Business response:
Hi Rajanielle, we are disheartened that we have missed the mark in providing you with an experience that exceeds expectations. Your recollection of events is sadly not in line with the standards that have made John V. Schultz Furniture and Mattress a leader in the furniture industry. We sincerely apologize and thank you for the opportunity to address your concern. Please email us at customerinquiry@johnv.com or call us at (814)-868-7140, so that we can address your personal concerns. Thank you, John V. Schultz Furniture ... read more
Management needs a lot of help in customer service, very rude. We took our business elsewhere.
Business response:
Hi Mark, we are disheartened that we have missed the mark in providing you with an experience that exceeds expectations. Your recollection of events is sadly not in line with the standards that have made John V. Schultz Furniture and Mattress a leader in the furniture industry. We sincerely apologize and thank you for the opportunity to address your concern. Please email us at customerinquiry@johnv.com or call us at (814)-868-7140, so that we can address your personal concerns. Thank you, John V. Schultz Furniture team
Had purchase set up for delivery, but the order got messed up and I was informed that I need to pay $199.00 for delivery or pick it up myself. I’m not very happy with the outcome of this. The store said sorry but nothing they can do. I’ve been a customer of John V Schultz for many years, not sure about the future though!
Business response:
Hello Chris, we appreciate your feedback and the opportunity to address any of your concerns. A service level that exceeds expectations is our goal. We apologize if our service was marginal. Please email us at customerinquiry@johnv.com or call us at (814)-868-7140 so that we can address your personal concerns. Thank you, John V. Schultz Furniture team
1 star is too high for this business. I bought a sectional from them in 2020 and not even a week after it’s arrival I had to call and have them come repair the seams in the sofa. It was not long before the seams started to rip again and the couch started to deteriorate at a rapid rate, despite my best efforts to preserve the furniture. I called their customer service multiple times to report damage to the frame and the seams and every time I was told the damage is considered normal wear and tear and the platinum warranty,... read more
Business response:
Dear Brad, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Our intention is to provide awesome service and we will improve. Please email us at customerinquiry@johnv.com or call us at (814)-868-7140, so that we can address your personal concerns. Thank you, John V. Schultz Furniture team
The items were to be picked up at fairview after purchase at John V. We travelled to fairview and after some time the employee there indicated that was was purchased was not in stock at the fairview facility. The employee indicated that we would need to return to fairview at a later date to pick up the items once they arrive. Supposedly the items are in the pittsburgh facility and that i would receive a call as to the time frame for arrival. 8 I still have not been contacted as to when the items would be in stock.
Business response:
Hello Scott, thanks for reaching out to us. We sincerely apologize that you had a negative experience with us and we appreciate the opportunity to address this matter. Please email us at customerinquiry@johnv.com or call us at (814)-868-7140, so that we can address your personal concerns. Thank you, John V. Schultz Furniture team
The sales person was excellent, professional, friendly and honest. She didn't try to push higher pried items.
Business response:
Hello Dave, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at John V. Schultz. Your review is a testament to their hard work. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@johnv.com or call us at (814)-868-7140. Thank you, John V. Schultz Furniture team
We spent a lot of money on what we thought was a nice couch. 5-6 years out, the springs in the cushions began to stick out. Now it’s extremely uncomfortable. I called the store, but they aren’t willing to help. I understand that warranties only last so long, but I also assumed a expensive couch would last longer than 6 years. It’s Big Lots quality with a much higher price tag.
Business response:
Dear Tim, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Our intention is to provide awesome service and we will improve. Please email us at customerinquiry@johnv.com or call us at (814)-868-7140, so that we can address your personal concerns. Thank you, John V. Schultz Furniture team
Awful experience. I they will lose your paperwork. Quality is atrocious. do not buy from here!
Business response:
Dear Jonathan, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Our intention is to provide awesome service and we will improve. Please email us at customerinquiry@johnv.com or call us at (814)-868-7140, so that we can address your personal concerns. Thank you, John V. Schultz Furniture team
I have 2 leather reclining gray couches that we paid over $5,000 for they started to fade very quickly and John V Schultz would not honor these couches. So don't trust THEM!!!!!!!
Business response:
Hello Curry, thank you for letting us know about this. Your feedback helps us get better. We set high standards for ourselves, and we’re sorry to hear this was not met in your experience shopping with us. Please email us at customerinquiry@johnv.com or call us at (814)-868-7140, so that we can address your personal concerns. Thank you, John V. Schultz Furniture team
Frequently asked questions about John V. Schultz Furniture & Mattress
How is John V. Schultz Furniture & Mattress rated?
John V. Schultz Furniture & Mattress has a 4.6 star rating with 3,749 reviews.
When is John V. Schultz Furniture & Mattress open?
John V. Schultz Furniture & Mattress is closed now. It will open tomorrow at 10:00 a.m.