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John V. Schultz Furniture & Mattress
- Furniture Stores
- Erie, PA
About this business
Location details
7200 Peach St, Erie, PA, 16509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Excellent selection. Oliver was great and knowledgeable.
Business response:
Hi Paul, thank you very much for sharing your experience while shopping with us. Your feedback provides inspiration to our team to continue providing exceptional service. We look forward to seeing you again soon. If there is anything we can do to assist you, please email us at customerinquiry@johnv.com or call us at (814)-868-7140. Thank You John V. Schultz Furniture team
Big tax sale in store with no explanation as to what products apply and what doesn’t. Bad business practice when customer is charged tax. Salespeople should explain. Very disappointed since i bought over 2000 .
Business response:
Hello Denise, your comments matter to us. Thank you for providing feedback that can help us to improve. We are sorry that our service has not led you to rate us at 5 stars. Please email us at customerinquiry@johnv.com or call us at (814)-868-7140, so that we can address your personal concerns. Thank you, John V. Schultz Furniture team
Sale happened too fast
Business response:
We apologize for any inconvenience you experienced during your sale. We appreciate your feedback and will take it into consideration to improve our services. If you have any further concerns, please feel free to reach out to us at (814) 868-7125. Sincerely, John V Schultz Furniture & Mattress
Salesperson was very knowledgeable and helpful
Business response:
Hello Jerome Pohl, we are so glad that our team made your experience a great one. Thank you for the awesome review! We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@johnv.com or call us at (814)-868-7140. Thank you, John V. Schultz Furniture team
Salesperson very easy to talk to
Business response:
Hello Jerome, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at John V. Schultz. Your review is a testament to their hard work. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@johnv.com or call us at (814)-868-7140. Thank you, John V. Schultz Furniture team
I was told when I was looking at the furniture that I did buy that I would be getting a free chair as a gift with purchase. When I went back to actually buy my furniture (in the next week)they said that a guy from Levine’s took all of the pallets of the chairs even though the had Schultz name on them!
Business response:
Hello Renee, thank you for your review. A service level that exceeds expectations is our goal. We apologize if our service was marginal. Unfortunately, we had a limited number of free chairs and ran out of them. One of our team members will be reaching out to you soon. Thank you, John V Schultz Furniture team
Get people in there that really know the job Sales people will say anything just to make a sale this sales person did not know what she was talking about. DO BETTER!!!!!!!!
Business response:
Hi Richard, we are disheartened that we have missed the mark in providing you with an experience that exceeds expectations. Your recollection of events is sadly not in line with the standards that have made John V. Schultz Furniture and Mattress a leader in the furniture industry. We sincerely apologize and thank you for the opportunity to address your concern. Please email us at customerinquiry@johnv.com or call us at (814)-868-7140, so that we can address your personal concerns. Thank you, John V. Schultz Furniture tea... read more
After my initial review of my experience with the customer service and warranty I have to say to my surprise they have made the situation right. I am waiting for the materials to arrive and the service has still to be completed but the fact that they have agreed to honor the warranty is all I can ask for. I’m pleased
Business response:
Hello Eric, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at John V. Schultz. Your review is a testament to their hard work. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@johnv.com or call us at (814)-868-7140. Thank you, John V. Schultz Furniture team
This company sells you on their warranty and then they do their best to make sure they don’t have to cover the repairs. They take hard working people’s time and money and tell you they will take care of you and they don’t. Had I known what they would do to try to get out of repairs I would have refused delivery. The condition of the boxes that my sectional was delivered in looked like it was dropped from an airplane. I thought with the money I spent on the furniture and warranty they would surely take care of a damaged item... read more
Business response:
Hello Eric, thanks for reaching out to us. We sincerely apologize that you had a negative experience with us and we appreciate the opportunity to address this matter. Please email us at customerinquiry@johnv.com or call us at (814)-868-7140, so that we can address your personal concerns. Thank you, John V. Schultz Furniture team
Frequently asked questions about John V. Schultz Furniture & Mattress
How is John V. Schultz Furniture & Mattress rated?
John V. Schultz Furniture & Mattress has a 4.6 star rating with 3,749 reviews.
When is John V. Schultz Furniture & Mattress open?
John V. Schultz Furniture & Mattress is open now. It will close at 8:00 p.m.