This profile has been claimed by the business owner or representative.
Kavuus Delta Showroom
- Furniture Stores
- Delta, BC
About this business
Location details
1511 Derwent Way, #205, Delta, BC, V3M 6N4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I ordered (and paid in full for) my sectional on October 30th and still haven't received it or any word of its status, other than a vaguely worded email on December 13th: "We are anticipating to complete your order within the next couple weeks." My follow-up email asking for a specific date has gone unanswered. Now that I read other recent reviews, I am giving up hope of ever getting my furniture! Do customers have to resort to negative social media reviews to get their orders dealt with?
Business response:
Hi Erin, we will certainly try to resolve any issues you are experiencing. Please provide us your order number via direct message, we will be more than happy to assist you.
I ordered my sectional on October 8th and still haven't received word of it shipping despite some customer service back and forth. I am getting VERY concerned based on some other recent reviews ... My invoice states: "If you ordered a customizable product, your order will ship in approximately 2-4 weeks. Once shipped, the estimated transit time for delivery is 3-8 business days. If you live in a remote location, please allow an additional 7 days for delivery." It has been over 9 weeks and my product hasn't even shipped. ... read more
Business response:
Hi Kendall, we are sorry to hear about your experience. We strive hard to make sure we provide the best service and offer any reasonable resolution to all of our customers. To best assist you, please provide us your order number via direct message. We trust that any issues you have will be resolved.
Our experience with Kavuus is absolutely horrible. We will never shop there again and tell all family, friends, colleagues, and clients to stay away. On October 1 we ordered a quick ship credenza we expected to get by October 7th. After a month of lies from the customer service people (they literally told us once that it was being checked for delivery) they finally told us they have lost us because of a warehouse move!!!! It is a December now, they have not found it, and they are giving us a hard time with the refund. The... read more
Business response:
Hi there, we apologize for any inconvenience and we will work hard to resolve any issues you are having, please provide us your order number via direct message so we can verify your order and rest assured this matter will be addressed and handled accordingly.
UPDATE: Since my initial issues with my Credit Card with Kavuus I received my sectional October 2018. There were however several manufacturing defects, a small hole in a cushion, a tear in corner of the couch, and the dust cover on the bottom was ripped. After many back and froths with Kavuus they finally agreed to build a new sectional however it would take several months since the fabric I ordered was back ordered. In February 2019 I received a call notifying that the new sectional was ready for shipping. I asked about t... read more
We’re never ordering anything from this place again. Our marble table arrived 3 weeks later than it was suppose to. What really bothered me was that, instead of using a furniture delivery service, they used FedEx! As a result, we couldn’t get the 800lbs table into our house so it had to sit in our garage until we can get enough people to help us carry it into the house! This is unacceptable! You’re a furniture company! We were never made aware that the furniture wouldn’t be delivered into our house. The FedEx guy told us t... read more
Business response:
Hi Duyen, we want to make sure that you have the best experience possible, we offer different options for shipping to accommodate all our customer needs. From Standard Shipping which includes delivery of your furniture to the outside ground-floor door of your home or building and Inside-Room-of-Choice + Assembly (White Gloves), which includes the delivery to your room of choice, unpacking and assembly included with delivery service. Unfortunately, due to weather conditions in Ontario, the delivery was delayed by the carrier.... read more
Wow, just called to get some general information about two sofas on your website and had one of the worst customer interactions of my life. You guys really need to reconsider who you have staffing the phone lines. I'm definitely not ordering any furnishings from you or any of the retailers you supply. What a mess.
Business response:
Dear Kash, we apologize for any misunderstanding you may have had. We spoke to the customer service about your questions regarding retail outlets. They mentioned that you wanted to know if we had retail stores. We don't have a retail store but we mentioned that we have a factory with a small showroom that you can visit. We have some trade accounts but we are unaware if they have any showrooms. We are not sure why you were upset with our response. Please call us so we can clarify and misunderstand. Again, I hope we can... read more
Great product. Very dissatisfied with customer service and shipping. One of the reasons I purchased from this company was the excellent reviews on customer service as well as the furniture. This has unfortunately not been my experience.
Frequently asked questions about Kavuus Delta Showroom
How is Kavuus Delta Showroom rated?
Kavuus Delta Showroom has a 4.3 star rating with 74 reviews.
When is Kavuus Delta Showroom open?
Kavuus Delta Showroom is closed now. It will open tomorrow at 9:00 a.m.