Kim Shuey of Mutual of Omaha Mortgage

Business response:

Hi Justin, Thank you for the business and I'm glad we were able to close your loan on time and at the terms promised. I'm sorry you were not able to float the rate down. You actually timed your lock very well. Rates jumped up .50% shortly after we locked. It is true that the rates fell right before your closing date but, they had only returned down to the level you were currently locked into. Our float down policy has always been honored in situations where the rate met the float down qualifications we discussed... read more

Business response:

Thank you so much, Emily, for your wonderful review! I'm thrilled to hear that you found our team helpful in your home buying process. It was a pleasure working with you, and I'm glad we could make the process smooth and successful. Your satisfaction is our top priority at Mutual of Omaha Mortgage. We look forward to assisting you in the future with any mortgage needs. 

Business response:

I'm so glad to hear that you had a positive experience, Sarah. Ensuring my clients understand the process and feel secure throughout is my top priority. I'm delighted that the extra steps I took helped secure your home and my availability during odd hours was beneficial to you. I appreciate your kind review and I look forward to working with you in the future. Thank you for choosing Mutual of Omaha Mortgage and for the excellent rating! 

Business response:

I'm so glad to hear that you're pleased with our work together, Samuel. Your positive feedback means a lot to me. It was a pleasure to assist you with your mortgage needs at Mutual of Omaha Mortgage. I'm always here should you need anything in the future. Thank you for your kind words and for the excellent rating! 

Business response:

Thank you so much, Sanjay, for the stellar 5-star review. I'm glad to hear that my straightforward approach was beneficial to you. I strive to provide the best quotes and guidance to all my clients, and your feedback affirms the hard work we put in every day here at Mutual of Omaha Mortgage. I would also like to acknowledge Sue's significant contributions to our team's work. As for the typo in your SSN during the credit check, I truly apologize for the inconvenience it caused. Human errors can indeed happen, but we are comm... read more

Business response:

I'm thrilled to hear about your great overall experience with Mutual of Omaha Mortgage. It was a pleasure assisting you throughout the process and ensuring a smooth journey end-to-end. Thank you for the perfect rating, Nithyanandhan. Your feedback means a lot to me and aids in maintaining our high standard of customer service. If you need any further assistance, feel free to reach out. 

Business response:

I'm so glad to hear that you had a positive experience, Jan! It's always my top priority to ensure my customers' best interests are at the forefront of everything I do. I'm thrilled to know I was able to provide the answers you needed in a timely and efficient manner. Thank you for choosing Mutual of Omaha Mortgage and for your highly appreciated recommendation. Your support is truly valuable to me. 

Business response:

I appreciate your positive feedback, Brian. I'm glad I was able to assist you on your journey with Mutual of Omaha Mortgage. Your satisfaction is my top priority! Although we have reached a 4-star rating, I am always striving for that 5-star service. If there is anything else I can do to enhance your experience, please don't hesitate to let me know. Thank you for choosing our services.