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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
La Quinta Inn Austin Capitol provides a complimentary breakfast that is more than just your average continental breakfast. Along with cereal, muffins, coffee and juice machine, there are also hot waffles, fresh fruit, eggs, pastries and yogurt. Word of warning, this hotel does not have free parking. The hotel is set in a great location right off of Interstate Highway 35, making it easy to get in and out of downtown Austin. This is a pet-friendly establishment. Other facilities include an outdoor pool, fitness center and inte... read more
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Overall it was just okay. With as many other options available in town I probably wouldn't go back. The hotel is very dated. There are very few power outlets within the room making it difficult if you have multiple devices to charge. There is no power outlet near the bed. The only available ones are on the walls on the opposite sides of the room. The building is old an showing its age. The elevators are slow and were overdue for their annual state inspection. The heating in the room worked but it was noisy. Limited selection... read more
Business response:
Hello Charles, Thank you for staying with us recently and letting us know how your experience was. I do want to apologize for the overall average experience and I don't want to lose your business over this average experience especially with you saying you wouldn't come back. I will address all of these challenges starting with our employee not at the front desk immediately when you come to into the lobby area and the television challenges you had on the last night. Rest assured we will correct all of the controllable issues ... read more
Exceptional
Great location and price. Warning, not a hotel for snobs. Parking Austin
Business response:
Hello Chris, Thank you for staying with us recently and letting us know how your experience was. I very happy to see that you enjoyed every aspect of your stay from the location to the cleanliness of the room and service of our front office team. I will share this review with them as they will be happy to see we achieved our goal of another perfect 10 review. We look forward to seeing you again. Thank you for the review. Jason H. General Manager
Excellent
I loved the location of the hotel and the city was great The woman who checked us in had a terrible attitude. It was late at night but there was still no reason for bad service. The manager was awesome, super friendly and ready to help! The room was always cleaned even if we left late in the day, no one bugged us in the morning while we were sleeping. Continental breakfast was nice.
Business response:
Hello Nicholas, Thank you for staying with us recently and letting us know how your experience was. I appreciate your feedback and I am pleased to see that your room was clean, breakfast was enjoyable, and that the management team was able to make your stay wonderful. I do want to apologize for the concern you encountered with the check in as we find that concerning; first impressions are very important and I will address this immediately to correct this opportunity. Thank you again for the review and we will see you next ti... read more
Decent value, nice staff, nothing special. I found it to be a little run-down for the price but the location could account for pricing. I like that they are converting rooms to non-smoking and my NS room was bearable. But I had to wash all my clothes when I got home to get the smoke out of them. The staff was helpful. I liked the valet parking at any time of day or night because parking is a nightmare in that area. I did not try the breakfast. I did not take advantage of the pool or exercise room.
Business response:
Hello Suzanne, Thank you for staying with us recently and letting us know how your experience was. I am pleased to see that you enjoyed your stay for the most part, however, I do want to apologize for the cleanliness concerns you encountered with the smoking odor that resulted in getting into your clothes. I will address this immediately and correct this and I wish to invite you back in the future knowing that we have addressed these challenges. Thank you again for the review. Jason H. General Manager
Good
Exceptional
Good location
Business response:
Hello Carl, Thank you for staying with us recently and letting us know how wonderful your experience was. I am pleased to see your stay was enjoyable and you encountered no issues during your stay. I will share this with my team and we look forward to seeing you again soon when you come back to Austin. Jason H. General Manager
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 4 star rating with 5,950 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.