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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Gross. The “valet parking” Also there was a roach in our room and a very bad smell we had to go buy cleaning supplies to even feel comfortable sleeping there Not much
Disappointing La chambre n'était pas complètement nettoyée Poubelle pleine, serviettes non remplacées Travaux de rénovation bruyant cqii ommencent à 7h du matin En plein centre d'Austin
Business response:
Thank you for your review. Our location is definitely one of the things we are proud. Please note that your concerns have been passed on to our management team. We are doing everything we can to improve our property. We very much appreciated your business and thank you for staying with us. See you again soon! Sincerely, LQ Customer Care
It would have been appreciated if the hotel provided a couple of complimentary water bottles, There was a serious internet issue during my stay. I checked into the hotel around 3:30 PM, but there was no internet connection until 7:30 PM. Despite multiple complaints, the staff was unable to resolve the issue, claiming it was the responsibility of another company, which they had difficulty contacting. Additionally, during my three-night stay, the bed sheets were not changed, the room was not cleaned, and no fresh towels were p... read more
Business response:
Thank you for the opportunity to respond to your concerns. While we thank you for your kind words regarding our staff, we are dismayed that we fell short of your expectations. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do and assure you that our staff will have a chance to read your feedback. We hope you come back to stay with us in the future. Respectfully, LQ Customer Ca... read more
Fair
Disappointing
We didn’t even stay Smells Bad Bed wasn’t clean It was people hanging outside the hotel drinking and smoking This property was a pure mess!!! It smells really bad and we left did not stay
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future.
Hotel viejo y sucio Un hotel sucio y descuidado. Ubicación
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future.
El hotel es viejo y caro Estaba en remodelación y fui muy incómodo entrar, aparte que no dan descuento por estacionamiento, el hotel es viejo La atención brindada en el check in
Business response:
Thank you for your comments. What you experienced during your stay are were the final stages of our renovation. We apologize for any inconvenience this may have caused.
Bad Scariest hotel I've ever stayed in. Checked out after first night. I was literally in fear for my life. Absolutely nothing
Business response:
Thank you for taking the time to review our hotel. We apologize for any inconvenience, what you experienced is one of many stages of our renovation.
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,181 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.