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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Very dated. Everything worked. Breakfast was okay.
Business response:
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay. Sincerely, LQ Customer Care
Avoid this place at all costs. Terrible service. See above The place was filthy. The staff was rude. No one seems to know what they’re talking about. One staff member shouted something obscure then walked away without explanation. It’s so disgusting and disorganized. This was the worse stay I have ever had in my entire life. I hope to never have to deal with this chain again. Burning the place down and starting over would have more appeal at this point.
Business response:
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your feedback is taken seriously and we are taking steps to make the guest experience even better. Respectfully, LQ Customer Care
Disappointing
Fair
I would rather sleep in a hostel. Do not stay in this hotel. Very dirty place. From the parking garage to the hotel room. Disgusting. Very old building, dirty hallways, dirty sheets full of hair from other guests. Hand towel had blood stains. Not clean at all. I am pretty sure they did not change the sheets. Horrible building, falling apart. The parking garage is paid and it feels like a meeting point for druggies. The staff is terribly unpolite, with the exception of the parking valet guy, who was very helpful. Nothing
Business response:
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether posit... read more
Disappointing Es viejo, tiene cucarachas por todo lado, realmente es asqueroso. No tienen parqueadero, cobra 34 dólares x 24 horas aun teniendo parqueadero dentro de las instalaciones. Lastima que la cadena hotelera reciba hoteles tan deplorables. Muy bien ubicado
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Horrible, no me vuelvo a hospedar ahí Nada me gustó. Todo el hotel está en pésimas condiciones, está muy sucio. Las habitaciones huelen horrible. Los pisos y alfombras manchadas, las puertas sucias. Todo el hotel en abandono total de mantenimiento. No hubo algo que me gustara.
Business response:
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Respectfully, LQ Customer Care
Bad Lavabo tapado, había cucarachas en la habitación. Desayuno mal, ubicación bien
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Unbelievable, as in I couldn't believe I paid to stay here!!! Where do I begin? The hotel was in horrible condition. The pictures on the website were very deceiving. The manager was not very hospitable and the rooms were horrible. Very dirty, bugs and trash in room. Bath tub was very dirty. There was nothing to like about my stay here. The one bright spot was the valet guy, very helpful and informative. Will never stay here again!!! The valet guy was very helpful.
Business response:
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide y... read more
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,181 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.