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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Hotel viejo y sucio Un hotel sucio y descuidado. Ubicación
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future.
El hotel es viejo y caro Estaba en remodelación y fui muy incómodo entrar, aparte que no dan descuento por estacionamiento, el hotel es viejo La atención brindada en el check in
Business response:
Thank you for your comments. What you experienced during your stay are were the final stages of our renovation. We apologize for any inconvenience this may have caused.
Bad Scariest hotel I've ever stayed in. Checked out after first night. I was literally in fear for my life. Absolutely nothing
Business response:
Thank you for taking the time to review our hotel. We apologize for any inconvenience, what you experienced is one of many stages of our renovation.
Building was in severe disrepair. Very sketchy, especially in the parking area below. Must have very thin walls. Heard neighbors and noise from the hallway. It was close to the capital
Business response:
Thank you for your comments. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon. Respectfully, LQ Customer Care
Bad I understand this is an old hotel but it needs to be revamped/updated.
Business response:
Thank you for sharing your feedback about this recent stay at our property. We are very sorry you were unhappy with our hotel and will keep your comments in mind while we continue to hard to work to improve the guest experience. We hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. Sincerely, LQ Customer Care
Will not be recommending to anyone. It was not clean at all. I was not comfortable to even lay my head whatsoever Staff was great
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Bad
Poor
Should be closed while they renovate. Dirty. I would not let a friend or myself stay there again. It's really dirty outside and along the way to your room. The elevator that was working is filthy. I'm sure I was bitten by bedbugs. For the location to be this great the hotel is old and going through construction but the facility needs a good power washing. I didn't want to touch anything. One elevator was broke. Just dirty all around. The breakfast was a do it yourself cold cereal, packaged oatmeal, cold breakfast sandwich yo... read more
Business response:
Thank you for your comments. What you experienced during your stay are were the final stages of our renovation. We apologize for any inconvenience this may have caused. Hopefully, you'll visit us again when all our new offerings are ready. We can't wait to show them off! Sincerely, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,263 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.