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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor
Not bad place to stay if you don’t have big expectations. The property was under renovation/constructions so some areas were dirty and the small was horrible at the first floor. The pool was not opened. Breakfast options were really limited. The room was very clean
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each concern will be addressed, in an attempt to correct and improve our hotel. We look forward to welcoming you back soon! Respectfully, LQ Customer Care
Worst experience ever Hotel is dirty very trashy look, pool wasn’t working , we had roaches in our bathroom, carpet, paint furniture , beds are all in bad condition. Plus you have to pay $36 plus tax for parking daily. Horrible place , just nasty, I have to do an early check out. Their pictures on their web site are photo shop Just a nasty place
Business response:
We read you review and let me say how sorry we are that we did not live up to your expectations. We try to make every guest experience unique and enjoyable. We do appreciate the review as it helps us to provide a better guest experience going forward. Once again please accept our apologies, we hope you will return again and have a better experience. Respectfully, LQ Customer Care
Poor
Misleading! READ REVIEWS before booking!!! Pics are misleading. Very dingy and dark. Narrow parking spots. Unaware of having to pay for parking until we arrived; overpriced parking for the hotel. A/C was either freezing or heater turned on, no in between. Sheets stained makes for a very uncomfortable stay. Convenient location to where I needed to go
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Disappointing The room was not very clean, there was trash behind the tv, half the lights didn’t work and I couldn’t get the tv to turn on
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Bad
La peor experiencia en austin El establecimiento. La habitacion oliq mucho ha cigarro cuando pedi area de no fumae por que viajo con mis hijos. La alberca con el agua verde y lamosa. Que desepcion porque en su pagina ofrecen una instalacion con alberca para disfrutar. No estaba optima y estaba cerrada. Nada. En realidad . Solo la.hubicacion
Business response:
Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a true La Quinta experience. Respectfully, LQ Customer Care
Poor
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.